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Know Your Rights: Non-Geographic Numbers
Question: What are non-geographic numbers?
Answer: A non-geographic number (NGN) is any number beginning with 1800, 1850, 1890, 0818 or 076.
NGNs are used by Irish businesses, charities and other organisations to deliver services like helplines. Calls to 1800 numbers are free. Calls to 1850, 1890, 0818 and 076 numbers cost the same as calling a landline, and are included in ‘call bundles’ that include landline calls. This means that, when you call an NGN, it is either deducted from your bundle, or charged on a per-minute basis.
What is changing?
From January 1, 2022, there will only be two NGN numbers: 1800 and 0818. Organisations using 1850, 1890 or 076 numbers are now updating their contact details.
Why are the changes happening?
Many people avoid calling 1850, 1890 and 076 numbers because they think they are confusing and expensive. ComReg is reducing the number of NGNs to simplify NGNs for consumers.
From January 2022, there will be just two NGNs – 1800 (Freephone) and 0818 (Standard rate). This makes call costs easier to understand.
What happens if I call an 1850, 1890 or 076 number in 2022?
From January 1, 2022, all 1850, 1890 and 076 numbers will be withdrawn from service and you will not be able to use them. You can check an organisation’s website and social media channels for their new contact details.
You can also get information and advice from:
The Citizens Information Phone Service: Call 0818 07 4000 (Monday to Friday, 9am to 8pm).
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.
You can contact your local centre by email or phone using the details in the Find a Centre page on citizensinformation.ie.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo.
You can also get information and advice from:
Tralee on Tel: Call 0818 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0818 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.
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