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Know Your Rights: Non-Geographic Numbers

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4 years ago

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Question: What are non-geographic numbers?

Answer: A non-geographic number (NGN) is any number beginning with 1800, 1850, 1890, 0818 or 076.
NGNs are used by Irish businesses, charities and other organisations to deliver services like helplines. Calls to 1800 numbers are free. Calls to 1850, 1890, 0818 and 076 numbers cost the same as calling a landline, and are included in ‘call bundles’ that include landline calls. This means that, when you call an NGN, it is either deducted from your bundle, or charged on a per-minute basis.

What is changing?

From January 1, 2022, there will only be two NGN numbers: 1800 and 0818. Organisations using 1850, 1890 or 076 numbers are now updating their contact details.

Why are the changes happening?

Many people avoid calling 1850, 1890 and 076 numbers because they think they are confusing and expensive. ComReg is reducing the number of NGNs to simplify NGNs for consumers.

From January 2022, there will be just two NGNs – 1800 (Freephone) and 0818 (Standard rate). This makes call costs easier to understand.

What happens if I call an 1850, 1890 or 076 number in 2022?

From January 1, 2022, all 1850, 1890 and 076 numbers will be withdrawn from service and you will not be able to use them. You can check an organisation’s website and social media channels for their new contact details.

You can also get information and advice from:

The Citizens Information Phone Service: Call 0818 07 4000 (Monday to Friday, 9am to 8pm).

Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer. 

You can contact your local centre by email or phone using the details in the Find a Centre page on citizensinformation.ie.

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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo.

You can also get information and advice from:
Tralee on Tel: Call 0818 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0818 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer. 

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Cahill seeks funding assurance for Innovation Centre

Kerry TD Michael Cahill says he is pushing to ensure the Killarney Innovation Centre secures the funding it needs for its planned expansion. Deputy Cahill raised the issue in a […]

Published

19 hours ago

on

1 December 2025

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Kerry TD Michael Cahill says he is pushing to ensure the Killarney Innovation Centre secures the funding it needs for its planned expansion.

Deputy Cahill raised the issue in a recent Parliamentary Question to Minister for Enterprise, Trade and Employment Peter Burke. The centre has applied to the Smart Regions Enterprise Innovation Scheme under Enterprise Ireland to support future projects.
Minister Burke told Deputy Cahill that the centre’s application will receive “appropriate consideration” and confirmed that Enterprise Ireland will assist the organisation in shaping proposals that match the aims of the scheme.
Deputy Cahill said the support would give the Killarney Innovation Centre “a first run to the ball” in identifying suitable projects that can attract national funding. He added that the centre has received strong Government backing for more than 30 years.
The Minister also noted that three other Kerry projects are progressing under the same national scheme, including a €1 million allocation for the AI Navigator Programme at the RDI Hub in Killorglin, which is designed to help small businesses adapt to artificial intelligence.

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Focus Ireland submits planning application for 67 apartments

Focus Housing Association CLG, the housing arm of Focus Ireland,has submitted an application to Kerry County Council for amendments to its previously approved 67-unit residential development at Woodlands Industrial Estate, […]

Published

20 hours ago

on

1 December 2025

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Focus Housing Association CLG, the housing arm of Focus Ireland,has submitted an application to Kerry County Council for amendments to its previously approved 67-unit residential development at Woodlands Industrial Estate, Killarney Bypass Road.

The original permission was granted under Kerry County Council reference 21/205.
The new application, maintains the total number of residential units at 67, but outlines several significant internal and external reconfigurations. The overall height and number of storeys for the development will remain unchanged from the scheme initially permitted.
The proposed modifications include a reconfiguration of the basement to incorporate water and attenuation tanks, a lift pit, and an ESB substation. Changes are also outlined for the ground floor, with modifications to the bicycle parking area, which will increase the total number of spaces to 136, and alterations to the bin area.
The plans detail a reduction in car parking spaces from the originally approved 80 down to 74, which will still include four accessible spaces. A substantial decrease is also proposed for the communal open space, which will drop from 719 square metres to 375 square metres due to the removal of a planned roof terrace.
Internal layouts and circulation routes on each floor will be altered, with the final unit mix proposed as 33 one-bedroom and 34 two-bedroom apartments. The changes will result in an increase in the total gross floor area of approximately 871.5 square metres.
Focus Housing Association is seeking permission for the temporary removal and subsequent rebuilding of an existing retaining wall adjacent to the N22 Bypass Road. The wall will be rebuilt to match its existing height and material finish.

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