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OPINION: GAA’s shift to online ticketing leaves older fans out in the cold

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by Eamonn Fitzgerald

This week I am returning to an issue I have highlighted previously in this column. The biblical story of “no room at the inn” sprang to my mind prior to the colleges final at Lewis Road on Saturday afternoon last.

As usual for matches in the stadium, the stewarding was excellent, but some supporters did not gain entry. Oh yes, there was plenty of room inside in the stadium, both in the stand and on the terraces. My estimate was an attendance of about 2,000, but it could - and should - have been more.

Some people arrived at the gates with their tenners but were refused entry. I met many of these disgruntled patrons, all great supporters of the GAA over their lifetimes. Entry to the game was by pre-paid ticket only. The GAA is moving very much to the cashless norm of all-ticket games only, especially intercounty and also big club games. This colleges game was also cashless.

I can see some logic to this relatively new departure by the GAA. One can buy a match ticket online. All you need then is your mobile phone to book a ticket, which can be scanned from your phone at the turnstiles.

Scan yes, so easy, but while it isn’t a scam, some genuine supporters are being denied access. And most of these are older people, who may not be tech-savvy. They have not embraced the digital age and are uncomfortable with modern technology. They are unable, or afraid, to press the correct button.

There are still people who do not have a credit card and even if they do, they are very reluctant to give out their account details when the message comes up to ‘proceed to buy’.

In the case of last Saturday’s game, the Munster PPS council, the organisers of the fixture, did not get the message out early enough and clearly enough that it was an all-ticket game. Social media is not frequented by the cohort of supporters who turned up with their OAP rate of a fiver (great value by Munster PPC). Everyone does not log on to Facebook. How were they to know that admission had to be pre-paid?

Imagine the grandparents arriving at Lewis Road to cheer on their grandchildren on this big colleges final day. Will the youngsters make the Kerry minors?

It would have been a very easy thing to do on Saturday last to have a ticket van parked outside the grounds where people could give cash for a ticket and then proceed into the game.

That is done for the intercounty and big club matches. The facility to purchase match tickets from local retail outlets gives some people the opportunity to buy one, but we need only look at the experience in the week before the Kerry v Dublin game for clarification. The tickets went online on the Monday, but by lunchtime the online tickets and the availability to purchase in a local supermarket ceased to exist. The match was an early sell-out.

I met too many disgruntled people outside the Fitzgerald Stadium on Saturday last. Genuine GAA supporters deserve better. Technology is not infallible. In December 2020, the GAA nationally paid out a reported €10 million to Ticketmaster, the USA company owned by Live Nation Entertainment, to provide a five-year service contract.

On Sunday last the system broke down, causing pandemonium for people who wished to attend the National League hurling games.

Get back to the system of allocating the tickets through the clubs. The genuine supporter will then be rewarded for attending club games and supporting the club’s lotto.

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Fossa Swimmers make a splash at County Finals

The Fossa Swim team pictured at the Tralee Sports Complex following their successful outing at the County Finals of the Community Games on Sunday, February 15. The 25-strong squad delivered […]

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The Fossa Swim team pictured at the Tralee Sports Complex following their successful outing at the County Finals of the Community Games on Sunday, February 15.

The 25-strong squad delivered an impressive performance, securing a total of 37 medals across various individual and relay events.
Two Fossa swimmers captured gold medals, officially qualifying them for the National Community Games Finals scheduled for later this year.

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On the Ball Part 2 of the Mikey Daly Interview

Éamonn Fitzgerald EF: Killarney Celtic are invited to participate in an Irish competition. That has big financial implications for travel, meals, etc. MD: It is great to be invited, showing […]

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Éamonn Fitzgerald
EF: Killarney Celtic are invited to participate in an Irish competition. That has big financial implications for travel, meals, etc.
MD: It is great to be invited, showing the quality of our squads, but travel costs are very high. I have been looking at clubs like ours in Limerick, Tipperary, Clare and elsewhere for a regionalised competition so that travel costs could be reduced, but I don’t see any commitment to that idea. It’s up in the air at the moment.
EF: Running an amateur sports club is very expensive, especially if you have so many successful teams in competition.
MD: You are well aware of that yourself, but with all of our activities, we are funded by the usual sources used by all sports to collect money. We are in a very good financial state.
EF:How good?
MD: As a trustee of the club, I am very proud to say that we are almost debt-free and we expect to be clear of any debt by October this year, marking our 50th anniversary. In saying that, whether you are an Under 12 or a senior player, all you have to pay for a training session with Killarney Celtic is €2.

EF:The women in Celtic appear to do great work developing soccer for all.
MD: Yes, they do marvellous work in so many parts of the club, led by trojan worker Mary Lyne. On Wednesday night last, the Mothers, Others and Friends started a weekly non-competitive fun game under lights at Celtic Park, and that is great.

EF: Can, can you see some ex-Celtic player is going to make it with a top Irish club and then cross Channel?
Md: I have to compliment Killarney Athletic here right away because Brendan Moloney and Diarmaid O’Carroll did just that. We haven’t had any such shining light yet, but we know that we will in the future because we have great young successful players coming through.
EF: Reverting back again, to 1976, you would have come up at the time The ‘ban’ was abolished. That rule prevented GAA players from playing soccer. If they did, they were suspended. However, it must have been difficult for a player to play both codes when it was permitted.
MD: Fair dues to Seán Kelly, he removed the “ban’, and we were very fortunate that there were some great players from Spa in particular, like Billy Morris, Seán Cronin, the Cahill brothers, James and John, Seánie Kelliher and others. They wanted to play football and soccer. The way we worked it in Celtic was that if the football season was over, then they always played soccer with us, and vice versa
EF: Why do you think that club soccer has become so popular in Ireland? It is climbing the rankings as a sport in Ireland.
MD: Because it’s on television the whole time, and the coverage is getting is precedented. Anytime you turn on the TV, you will find a soccer game from all parts of the world, not just cross channel. The 11-a-side is probably easier to organise than we say 15-a-side in the GAA, and some small clubs, particularly in rural areas, find it hard to get 15 to form a team. See what they’re doing in places. Two neighbouring teams get together as one team, and that’s understandable because all people want to do is play. Of course, not all young people wish to play soccer; they have different hobbies, learning the guitar or whatever, and that is great for them. That’s my experience anyway.

EF: The real crunch time comes when they get to roughly 18-years-old, completing their post-primary education and moving away from Killarney for third-level education. They may be in college, anywhere in the country, making it difficult to come down and play with their local club. So that’s one big reason for the fall off.
MD: Some fall away before that, believe it or not.
EF: Do you think Celtic are doing well, promoting the club?

Yes, for all sexes, but particularly for the girls, so that they can stay on longer for valuable coaching. We’re very fortunate to have David McIndoe as coach for the Celtic girls, and he is outstanding, absolutely fantastic.
EF: The FAI seems to stumble from one crisis to another, but at local level soccer is alive and well in towns, as well as in rural areas. Ballyhar and Mastegeeha are very good examples where great facilities have been developed by enthusiastic volunteers and that attracts the players
MD: So I think once you get to the stage where you have a facility and committed club people, you’re there. We have a very good membership, and we’d be well organised for parents who support their kids playing, and they do. We have two stands, as you know, one dedicated to our former great Celtic man, John Doyle (RIP). That’s important nowadays that you have a clubhouse where the spectators can get that welcome cup of coffee they will relish, especially on cold days.
EF: Where do you see Celtic in 2076?

MD: As I said earlier in Killarney Celtic, we are welcoming for everyone, the local Irish, of course, but it’s open to all. We have great people originally, from China, Europe, and the Middle East. We have an exceptionally good committee at the moment. We had people with foresight like Dermot O’Callaghan (RIP), who were progressive, and of course, that family continues the Celtic tradition. Obviously, we like to push the thing on a bit further, but we’re very conscious that we spent 50 years putting this together and we want to make sure that when we go, the structures are in place in (Killarney) Celtic for the next 50 ( years)As a trustee I am very proud of how we have developed and will celebrate that achievement this year. We will also remember the Celtic players and supporters who have passed away since 1976 and look forward to whatever challenges and opportunities face Killarney Celtic in the years ahead. It is hard to believe that it all started from our conversation (with Billy Healy and Tommy O’Shea) that a new club was needed in Killarney, so that all players who wish to play soccer will be able to play at whatever level they wish and join us at Celtic Park.
EF: Thanks, Mikey, and wish you good health on your daily cycles with your good friend Mike O’Neill.
That’s Mikey Daly, always a pleasure to chat with him on a variety of sports.

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