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Credit Unions emerge as customer experience champions

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Killarney Credit Union.

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FOR the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016. The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in second position and An Post in third place.

The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.

Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated: “This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”

Credit unions are deeply embedded in the communities they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.

Mark added: “As member-owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future." A full copy of the CXi 2016 report is available at www.cxi.ie.

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HR Buddy named Top Global Employer of Record provider

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Killarney-headquartered HR & Payroll firm HR Buddy has been recognised as one of the leading providers of Employer of Record (EOR) services in the latest market research published by anywherer.com.

The company, which also operates offices in Cork, Limerick, and Dublin, was highlighted for its dependable service in supporting global firms hiring in Ireland.


HR Buddy functions as an Employer of Record service provider for the Republic of Ireland, assisting foreign companies to legally hire Irish workers without the lengthy process of forming a local entity.

This service includes full HR support, payroll handling, and guidance on local compliance, effectively allowing the foreign firm to manage daily tasks while HR Buddy acts as the legal employer.

This model significantly reduces administrative delays and compliance risks for global businesses looking to expand into the Irish market.


The anywhere.com guide, which helps global businesses compare EOR options, noted that HR Buddy stood out for its local expertise, dependable service, and commitment to simplifying workforce management for global teams.


Damien McCarthy, Managing Director of HR Buddy, said” W”e are working with organisations in Japan, China, Singapore, Canada, US, Scandinavia, Europe & the UK. It is testament to our team that independent market research places us as a leading provider in this area,”


In addition to its EOR service, HR Buddy also provides HR and employment law support, payroll outsourcing, HR Buddy Manager software solutions, and workplace training to businesses across Ireland.

The company celebrates its 9th year in business this month.

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Legacy Elite Cheerleaders star at Kerry Hospice fundraiser

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Members of the Legacy Elite Cheerleaders were the stars of the show at a Kerry Hospice fundraiser in the Brehon Hotel last Sunday.

The event, organised by Anomis Beauty Studio, drew a large crowd for an evening of entertainment in support of palliative care services in Kerry. Guests enjoyed a prosecco reception, finger food, raffles and live performances, but it was the high-energy display, beside the Christmas tree, from the Legacy Elite squad that stole the spotlight.


Their routine was one of the standout moments of the night and received huge applause from those in attendance.

All proceeds from the event went directly to the Kerry Hospice Foundation.


The fundraiser also marked the first anniversary celebration for Anomis Beauty Studio.

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