Connect with us

News

Credit Unions emerge as customer experience champions

Published

on

Killarney Credit Union.

F

FOR the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016. The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in second position and An Post in third place.

The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.

Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated: “This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”

Credit unions are deeply embedded in the communities they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.

Mark added: “As member-owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future." A full copy of the CXi 2016 report is available at www.cxi.ie.

Advertisement

News

Muckross Road death upgraded to murder investigation

Published

on

Gardaí have officially upgraded their investigation into the death of a woman in Killarney to a murder investigation.

An Garda Síochána are continuing to investigate the circumstances surrounding the discovery of the body at a domestic residence on Tuesday, 7th July 2026.

A post-mortem examination on the remains has been completed by State Pathologist Dr Linda Mulligan. The results of the examination are not being released for operational reasons.

The scene at Muckross Road remains preserved today, and a technical examination of the location is ongoing. A Senior Investigating Officer is leading the investigation from an incident room established at Killarney Garda Station.

Gardaí continue to appeal for witnesses to come forward. Anyone who was in the Muckross Road area of Killarney between 11pm on Monday, 6th July and 5am on Tuesday, 7th July 2026, and who may have camera footage, including CCTV or dashcam, is asked to provide it to investigating officers.

Anyone with information can contact Killarney Garda Station on 064 667 1160, the Garda Confidential Line on 1800 666 111, or any Garda station.

Continue Reading

News

Women’s Aid highlights rising femicide figures following Killarney death

Published

on

Women’s Aid highlights rising femicide figures following Killarney death

Following the violent death of Jamey Carney in Killarney on Tuesday, national charity Women’s Aid has released a stark update regarding violence against women in Ireland.

According to the Women’s Aid Femicide Watch for the Republic of Ireland, eight women have died in violent circumstances so far this year.

This figure already exceeds the total of seven women recorded during the entirety of 2025.

Sarah Benson, CEO of Women’s Aid, said:

“Violence, abuse, and even at its extremes, death, are still a reality for many women living in Ireland. After the devastating murder of Ashling Murphy in 2022, Ireland said never again. But Ireland has not lived up to that promise.

“Since then, 40 women have died violently in Ireland. That is 40 women with lives, dreams, family, friends and communities.

“Since we started the Women’s Aid Femicide Watch in 1996, 286 women have died violently in Ireland. Every death is an outrage. An absolute tragic loss of life resulting in utter heartache and trauma for those left behind.

“We are thinking today of those who will be deeply impacted by the loss of life in Killarney. Prevention of all domestic, sexual and gender-based violence is crucial and urgent.”

“The Women’s Aid Femicide Watch shows that 87% of women (where the case has been resolved) were killed by a man known to them. We also know that in Ireland, one in three women has been subjected to domestic abuse of some kind.

“Every woman has the right to be safe in her home and in her community, and this is just not the case. We must do the work required to achieve equality and safety for all, to make Ireland a country that truly has zero tolerance for domestic, sexual and gender-based violence.”

Support is available on the Women’s Aid 24-Hour National Freephone Helpline on 1800 341 900, or go to womensaid.ie to use the Instant Message Service or for more information on domestic violence and abuse.”

Attachments

Continue Reading

Last News

Sport