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KNOW YOUR RIGHTS: Flight and hotel cancellation

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Question: I have booked my own flight and hotel online. If I have to cancel what will happen to my money?

Answer: If you have planned a holiday where you booked the flights and hotel individually, you do not have the same level of protection as with a package holiday.

Your rights to cancel your flight and accommodation will be set out in the terms and conditions of the contract.

Cancelling your flight

If you have to cancel your flight or decide not to fly, you may lose the money you paid if the flight has not been cancelled by the airline or if you have not booked it as part of a package holiday.

If you booked the flight yourself you have no automatic right to rerouting or a refund. However, if you have to cancel because of COVID-19, you should contact the airline. Some airlines may be willing to offer you other alternatives like a voucher or credit note, or allow you to rebook your flight for a later date.

Cancelling your accommodation

Check the terms and conditions carefully to see what your rights are about cancellation and refund options. You should contact the booking site if you need to cancel. In general, if you booked with a booking website, your contract is with the hotel and not the booking website. You may need to go to the hotel directly to ask for a refund. If you have a non-refundable hotel booking, it may be difficult to get your money back if you have to cancel.

Travel insurance

If you have taken out travel insurance to cover your holiday, check to see if flight and accommodation cancellations are covered. If you are not sure, contact your travel insurance provider directly to see if you can claim on your policy.

You can read more about travel during COVID-19 and your consumer rights on citizensinformation.ie.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:

Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer

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Regatta Queen crowned at annual dance

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The annual Killarney Regatta Dance took place on September 25 as rowers, families and supporters came together to celebrate their successful year.

The racing was cancelled in September due to bad weather.

The Killarney Regatta is one of Ireland’s oldest rowing events, having first begun in 1788.

The dance took place at the Killarney Oaks Hotel where there was a lot of excitement and fun. Six rowing clubs, Fossa, Workman’s, St Brendan’s, Commercials, Flesk Valley, and Muckross, came together to celebrate the community and its shared history.

Amelia Counihan was crowned as the Regatta Queen.

The Queen represents the spirit pride and grace of the rowing community and has been a tradition in the club for generations.

Workman’s Rowing Club congratulated Amelia and described her as a woman who embodies everything that their tradition stands for.

The club said: “Queen is more than a title — it is a celebration of history, community, and the spirit of Killarney rowing.”

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Killarney Looking Good competition celebrates community pride

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The annual Killarney Looking Good competition took place at the Great Southern Hotel on Wednesday night where Kerry GAA captain Gavin White presented the awards to the deserving recipients.

Killarney Park Hotel came out on top with the overall prize being awarded to the newly refurbished five-star hotel.

The judges were impressed by the stylish new entrance and driveway and their spectacular display of flowers and window boxes. Killarney Park won the same award back in 1992.

The best large commercial premises award went to Killarney Racecourse, and the best small commercial premises was awarded to Sheahan’s Pharmacy.

Charlie Foley’s won the best public house; best restaurant was 40 Main and Walsh Bros Shoes was named best retail.

In the residential categories, the best private residence was Tomies View, Ross Road, best large estate went to Countess Grove, and best small estate was won by Coolgreane Park.

The winner of the 2025 Fr Michael Murphy Memorial Pride of Place Award was presented to the Killarney Asylum Seekers Initiative while the Yvonne Quill Memorial Volunteer of the Year Award winner went to Margaret Curtin.

The Killarney Looking Good competition is organised by Killarney Municipal District Council and Killarney Chamber of Tourism and Commerce and sponsored by MD O’Shea’s & Sons and O’Mahony Media.

The competition aims to encourage residents and business owners to keep the town looking well through the use of flowers, hanging baskets, colour schemes.

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