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Traffic a problem and staff crisis escalates – Chamber survey

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Traffic management and the problems recruiting staff are the biggest post-pandemic issues facing businesses in Killarney, a major new survey has found.

A total 20.2% of respondents to a business sentiment survey undertaken by Killarney Chamber of Tourism and Commerce cited traffic as a major concern and an identical number said finding staff was their main issue.

Other post COVID-19 challenges identified included providing adequate parking (15.5%), attracting international visitors following the various lockdowns (13.1%), cost issues (11.9%) and remaining competitive with online offerings (7.1%).

Interestingly, 57.8% of businesses surveyed said they had identified new business channels as a result of COVID-19 with some reporting a percentage turnover from the new sources to be as high as 27.1%.

Not surprisingly, 71.8% said business levels decreased during the pandemic, 20.4% said it stayed the same and 7.8% reported an actual increase in business throughout the crisis.

Local businesses who participated in the survey said they were confident about business performance following the pressures of the pandemic, with 54.4% describing their outlook as optimistic, 21.4% as very optimistic, 19.4% as somewhat optimistic and just 4.9% saying they were not at all optimistic.

Killarney’s strong reputation as a tourist town and the range of things to do was the number one reason respondents believe it is a good place to do business.

The result was gathered from extensive online research conducted in late 2021 – including a business sentiment survey, a separate visitor sentiment survey and a third and very important community sentiment survey – commissioned by Killarney Chamber of Tourism and Commerce and conducted by professional independent marketing consultants Repucon.

A convincing 92% of those that responded to the business sentiment survey insisted that Killarney is a good place to do business with just 8% disagreeing.

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Town centre-based software firm marks two years in business

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A Killarney-based software company is celebrating two years in business since expanding into the European market.

QT9 Software Ltd, which is located on Bohereencaol was established in 2024 as part of the company’s move to better serve customers across Europe.

The business is part of a US-based company founded 20 years ago in Chicago by Brant Engelhart.

Its Irish office is headed by Killarney resident Angela O’Sullivan, who serves as Operations Director.

QT9 Software currently employs four full-time staff members in Killarney and plans to increase that number by an additional two this year.

The company provides quality management software to businesses worldwide, with the Irish office helping to support European customers within their own time zones.

As part of its continued European expansion, the software company also opened a new data center in Amsterdam in 2025 to meet data storage and compliance requirements.

QT9 Software works with businesses that must meet quality standards such as ISO 9001 and ISO 13485, as well as industry-specific regulations across sectors, such as automotive, aerospace, food and life sciences.

Speaking about the milestone, Angela O’Sullivan said: “We’re very proud to have grown QT9 Software here in Killarney over the past two years. It has been a really positive journey so far, and we’re looking forward to continuing to build our team and support more customers across Europe.”

The company is also currently recruiting for an IT Systems Administrator, with details available in the appointments section on page 46.

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High-profile keynote speaker at Chamber lunch

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The vastly experienced Liam Hession, a partner with BDO – one of the world’s leading accountancy and advisory firms – will be the high-profile guest speaker at a Killarney Chamber of Tourism and Commerce lunch to be held in the Panoramic Room at Killarney Racecourse on Wednesday next, April 15.

BDO works extensively with large hotel groups, tourism operators and hospitality businesses across Ireland, providing strategic financial management, audit, tax and advisory services.

The company’s deep involvement in the hospitality sector gives it a very unique perspective on market trends, operational challenges, sustainability planning and long-term investment strategy.

Liam is a managing partner with BDO, based in Limerick, with specific responsibility for the leisure, tourism and hospitality sector.

He has over 20 years of experience in the provision of audit and advisory services and has advised clients on various aspects of their businesses, from disposals and acquisitions, business valuations, dispute resolutions and succession issues.

The Killarney Racecourse Chamber lunch fee is just €15 and new members will be more than welcome on the day.

Full details are available on the Killarneychamber.ie website.

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