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Know Your Rights: Non-Geographic Numbers

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Question: What are non-geographic numbers?

Answer: A non-geographic number (NGN) is any number beginning with 1800, 1850, 1890, 0818 or 076.
NGNs are used by Irish businesses, charities and other organisations to deliver services like helplines. Calls to 1800 numbers are free. Calls to 1850, 1890, 0818 and 076 numbers cost the same as calling a landline, and are included in ‘call bundles’ that include landline calls. This means that, when you call an NGN, it is either deducted from your bundle, or charged on a per-minute basis.

What is changing?

From January 1, 2022, there will only be two NGN numbers: 1800 and 0818. Organisations using 1850, 1890 or 076 numbers are now updating their contact details.

Why are the changes happening?

Many people avoid calling 1850, 1890 and 076 numbers because they think they are confusing and expensive. ComReg is reducing the number of NGNs to simplify NGNs for consumers.

From January 2022, there will be just two NGNs – 1800 (Freephone) and 0818 (Standard rate). This makes call costs easier to understand.

What happens if I call an 1850, 1890 or 076 number in 2022?

From January 1, 2022, all 1850, 1890 and 076 numbers will be withdrawn from service and you will not be able to use them. You can check an organisation’s website and social media channels for their new contact details.

You can also get information and advice from:

The Citizens Information Phone Service: Call 0818 07 4000 (Monday to Friday, 9am to 8pm).

Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer. 

You can contact your local centre by email or phone using the details in the Find a Centre page on citizensinformation.ie.

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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo.

You can also get information and advice from:
Tralee on Tel: Call 0818 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0818 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer. 

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Patient transfer to new hospital to begin on Monday

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Patient transfer to new hospital to begin on Monday



Following several false starts and long delays, the phased transfer of patients and residents to the new state-of-the-art Killarney Community Nursing Unit on Lewis Road is set to begin on Monday, August 10.



A major stumbling block regarding staff transfers and safe staffing levels was resolved following negotiations under the auspices of the Workplace Relations Commission (WRC).

With an agreement reached between the HSE and representative unions, including the INMO, SIPTU, and Fórsa, at long last, staff and residents are prepared to move into the new facility.

Welcoming the breakthrough, Councillor Marie Moloney expressed cautious optimism:

“It’s good news that an agreement has been reached with the staff and that transfer of residents and patients can finally take place to the Community Nursing Unit. So many families have been waiting for so long to see their loved ones transfer to this beautiful new facility. Let’s hope there will be no further delays.”

HSE National Director and Integrated Health Area Manager for Kerry, Julie O’Neill, confirmed that the agreement enables the facility to open safely on a phased basis:

“I welcome the agreement reached at the Workplace Relations Commission, enabling us to proceed with the opening of our new Community Nursing Unit in Killarney. I would like to thank everyone involved in reaching this agreement and acknowledge the constructive engagement of all parties.”

Fianna Fáil TD for Kerry and member of the Oireachtas Joint Committee on Health, Michael Cahill TD, also welcomed the news:

“This is very welcome news for older people and their families across Kerry. The new Killarney Community Nursing Unit has been eagerly awaited and I am delighted that agreement has now been reached to allow its phased opening from August 10. I know the delays have been a source of frustration for many families but today’s announcement provides certainty that residents will soon begin moving into this modern, purpose-built facility.”

Deputy Cahill acknowledged the efforts of all parties involved in negotiations, noting:

“I want to thank the HSE, the Workplace Relations Commission and the representative unions, the INMO, SIPTU and Fórsa for their constructive engagement in reaching this agreement. Ensuring safe staffing is essential, and I am pleased that a solution has now been found.”

He added:

“As a member of the Oireachtas Joint Committee on Health, I will continue to work to ensure Kerry receives the healthcare investment and staffing it deserves. The opening of this new unit is a major step forward for residential care in our county, and I look forward to seeing residents welcomed through its doors from August 10.”

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Call for plaque at historical burial site

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Call for plaque at historical burial site


Local history enthusiast Anthony Kerrigan has formally written to Kerry County Council proposing the installation of a commemorative plaque or historical marker at the unmarked Moyeightragh Burial Ground in Killarney, and is calling on Killarney Advertiser readers to back the initiative.

The ancient site is said to be in the vicinity of of Lewis Road and Fitzgerald stadium


The sacred site, registered under Monument Record KE066-068002, sits in the vicinity of Lewis Road and the Fitzgerald Stadium footprint. In his letter to council officials, Kerrigan explained how the landmark faded from view over generations.
“Historical mapping shows that this ancient burial ground was progressively built over and divided following the construction of Lewis Road in the 1850s and subsequent urban developments,” Kerrigan wrote. “While the site is completely invisible on the surface today, it remains a designated archaeological monument where subsurface human remains are protected in situ.”
Kerrigan highlighted that recent discoveries underscore the risk of the location being forgotten entirely, noting how the displacement of significant artefact, such as the 18th-century Margaret Shea grave ledger uncovered nearby during Park Road archaeological testing in 201, illustrates how vulnerable the memory of the site is to the passage of time.
Advocating for a permanent marker near the site, Kerrigan explained the cultural importance of recognising those buried there.
“As a matter of community respect, civic pride, and historical preservation, I believe a modest, non-invasive plaque or information board should be placed nearby,” he stated. He noted that such a marker would serve to honour past generations of Killarney citizens, educate visitors about the town’s shifting landscape, and prevent the total erasure of the designated heritage asset from local consciousness.
Kerrigan pointed out that the proposal aligns directly with the core objectives of the Department’s Community Monuments Fund regarding the enhancement and public accessibility of archaeological monuments. He expressed a desire to coordinate with the Council’s Heritage Office, the Burial Grounds Section, and local history groups like the Kerry Archaeological and Historical Society to ensure appropriate text and placement.

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