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Sheila has dedicated her entire life to the hotel industry

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My first encounter with Sheila Casey was a number of years ago when I blew into Killarney in my late teens to be trained in hospitality during the off season at what was the Torc Great Southern Hotel, now the new cinema on Park Road.

Sheila, the eldest of six girls from Ballyhar, held the reigns training 20 or more students in Front Office Management each year. As a CERT training centre it was the norm to delve into all departments to give a true experience of how each department liaised to give great guest satisfaction.

Pauline Lyne of Park View Guesthouse was the CERT coordinator in my time, responsible for checking in 150 students by 10pm of a Sunday and checking out for 2.30pm each Friday.

“At least 150 students from all over Ireland passed through this great facility each year which is a facility I think is hugely lacking in the tourism industry today,” Sheila said.

We both wondered how many students during her term, 1991-2022, are still working in hotels.

Well I knew one! Sheila Casey has worked for her entire life within the hotel industry in Killarney but is probably best known for so many other positions and huge contributions she has made to the community over the years.

“As hotels go, I have always been in the Front Office department - the Great Southern Hotel, The Europe, Torc Great Southern, Gleneagle Hotel Group and I am presently at the Innisfallen Hotel. Killarney is a wonderful place to live and work. There is a huge sense of togetherness and community that is the envy amongst other towns in the country and I think this was proven lately with the arrival of the Ukrainian people,” Sheila said.

Sheila has invested all of her free time to Killarney, not just in a working capacity. In 1999 she was elected onto the Town Council and became the first female Mayor of Killarney in 2003 and was elected again in 2006. She is actively part of SKAL, the international organisation for travel and tourism for professionals around the world and gave one term as president of the organisation. She's also actively involved with Killarney Soroptimists where she spent a year as President amongst business women who host the hugely successful Pancake Tuesday coffee morning, donating the proceeds to local charities annually.

I asked Sheila about KASI.

“Killarney Asylum Seekers and Immigrants (KASI) has been in operation since 2003 and if you saw the small office Marilyn Counihan and I worked out of in New Street to where we are today, with a beautiful garden in Ballycasheen and Go Green Cafe & Refill Store on Beech Road, it is hugely rewarding,” Sheila smiled.

I thought to myself how the Ukrainian people living at the Innisfallen Hotel had struck gold with Sheila working in Front Office but also the Chairperson of the local inter agency group which liaises with the HSE, ETB, INTREO, Kerry County Council etc.

“Sheila, dare I ask, what do you like to do in your spare time?”

Sheila laughed.

“I quite enjoy walking and the new walk way by the Flesk River to Ross Road is especially nice. I am quite partial to Killarney House. What a gem we have right in the town centre. I love gardening also and my favourite flower is the peony rose.

“Outside of your beloved Killarney Sheila, what are your favourite spots? I concluded. “I loved working with the Town Twinning Committee. Killarney is twinning with such lovely countries and cities, Pleinfeld in Germany is my favourite that we are twinned with. I also love the South of France and enjoyed travelling to Toucan with my sister Joan and her family on occasion. In Ireland, I really love to visit my friends in Bundoran, Co. Donegal which boasts a similar landscape to Kerry.

“That’s a long drive to Bundoran Sheila,” I said.

“It is Marie but really it’s just a phone call or two and I’m there,” Sheila replied.

I wasn’t a bit surprised to hear that and we laughed at the notion that you can take the girl out of Killarney but never Killarney out of the girl.

Thank you Sheila Casey. The pleasure was all mine.

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Marie Meets: Marie Murphy

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Pedalling kindness and serving smiles

For more than twenty-two years, Marie has been the warm heart of the canteen at Killarney Community College. Every weekday from 9am until 2pm she prepared fresh food from scratch, served generations of students and staff and somehow managed to nourish far more than empty bellies.

“There was never a day that I hated getting up out of bed to go to school,” Marie told me.

Now there’s a sentence you don’t hear every day. I couldn’t help thinking there were probably quite a few students over the years who might not have shared that same enthusiasm for early mornings.

When the school’s Breakfast Club became part of her day, it meant an earlier start, but she never saw it as another job to do. She saw it as another opportunity to be there for the young people walking through the school gates.

Schools are remarkable places because every child arrives carrying a story that nobody else can see. Some bounce through the gates full of excitement while others quietly carry worries far bigger than their school bags. You never truly know what kind of morning a child has had before they arrive. Sometimes all it takes is one familiar smile, one cheerful greeting or one person noticing they’re a little quieter than usual to make the day feel just that little bit lighter.

Marie was that person.

She had an ear to the ground without ever making a fuss about it. She knew when to chat, when to encourage and, just as importantly, when to quietly step back.

By lunchtime, however, there was no mistaking who was in charge.

“I’m sure you could hear me over in the Sem telling the children I’d close the canteen if I didn’t see two clear lines,” she laughed.

Among the many treasured retirement cards she received were messages that read, “Marie, you never did close the canteen,” and another that admitted, “Marie, I think I owe you about €30.”

“There was no backchat from the students,” she said. “I find a ‘Hello, how are you?’ costs a person nothing.”

As a testament to just how much Marie meant to school life, a group of students approached members of the teaching staff looking for photographs of her. They carefully put together a scrapbook filled with memories and presented it to her before she left. It was a gift made not because they had to, but because they wanted to.

Outside school, Marie is almost as well known around Killarney for her bicycle as she is for her sandwiches. She has never driven and happily pedals her way around town in every season. Her trusty basket even sports a homemade rain cover fashioned from a plastic tablecloth because, as any seasoned cyclist knows, you have to be prepared for every forecast.

When she is not cycling, she is creating.

Crochet, knitting, sewing, cooking, Marie simply cannot sit still.

“I always need a project,” she smiled.

During the years she worked evening classes in the school canteen, she longed to join the sewing class herself but could never leave the canteen unattended. Instead, she listened while she worked, picked up what she could, bought herself a sewing machine in Lidl and went home and made herself a skirt. That one skirt was only the beginning.

Family, of course, will now take centre stage.

Marie and her husband Donie have three children, Colm, Alan and Aoife, along with five adored grandchildren. Little Gracie is just six weeks old, while Theo, Noah, Ori and Ailbhe ensure there is never a shortage of fun.

This August promises to be one big family celebration. Aoife will be home from the United States with her family, Alan will travel from Alicante, where he teaches, to celebrate his fortieth birthday, and Colm and his family will make the journey from Cork. Add in Donie’s seventieth birthday and there will be plenty to celebrate.

“We’ll do something small as a family,” Marie smiled, “but I’d love us all to go away together for a night or two.”

Marie may have parked her apron, but don’t expect her to put the brakes on.

Deirdre, one of her colleagues, smiled as she remembered that Marie’s favourite word was “Nowso.”

Karen said the echo of Marie’s infectious laugh will be missed throughout the school.

Marie Keane wished her “a retirement as wonderful as you are.”

Friend and colleague Brian O’Reilly perhaps summed it up best when he said, “Retirement is not the end of the road for Marie. It’s the beginning of a new adventure.”

Retirement may mean the end of Marie’s daily cycle to Killarney Community College, but the kindness she quietly pedalled into the lives of generations of young people over the past twenty two years will continue long after the school bell rings. Every morning she offered far more than breakfast. She offered familiarity, encouragement and the reassuring feeling that someone had noticed them. In a busy school, and in an even busier world, that is a gift beyond measure.

Knowing Marie, retirement won’t slow her down. There will be sewing projects to finish, grandchildren to spoil, bicycles to pedal and plenty of new adventures to enjoy. The bicycle will still be rolling through the streets of Killarney. It will just have a little more time to enjoy the journey.

Photo & Story by Marie Carroll O’Sullivan

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West End House presents ‘By the Bog of Cats’

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The West End House School of Arts will present an upcoming adaptation of Marina Carr’s acclaimed play, By the Bog of Cats, later this month.


The production is directed by Charlie Hughes and will run on July 29 and July 30 at the Great Southern Hotel.

Set in the landscape of the rural Irish bogs, Carr’s play follows the story of Hester Swane, a woman with a deep connection to her land.

Tormented by the memory of her mother who abandoned her, Hester faces further betrayal by the father of her child, leading her on a path of vengeance as her history is revealed.


Tickets for the performances are priced at €20. Bookings can be made online via Eventbrite or by calling 087 13 77 196.

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