Killarney-based hotel group the O’Donoghue Ring Collection, has been awarded the Operational Excellence in Hospitality, Tourism, and Leisure accolade at this year’s Operational Excellence Awards held in Dublin recently.

Presided over by a world-class judging panel drawn from the industry, academia and the broader stakeholder community, the annual Operational Excellence Awards aim to recognise and reward the individuals, teams and organisations who have made a commitment to achieving operational excellence and business transformation.

The O’Donoghue Ring Collection, whose impressive portfolio of hotels, apartments, bars and restaurants includes: Killarney Plaza Hotel & Spa; Killarney Towers Hotel & Leisure Centre; River Island Hotel; Killarney Avenue Hotel; The Tan Yard; Café du Parc and O’Donoghue Public House – received the Hospitality, Tourism & Leisure-focused award based on its use of “operational excellence as a critical driver to meet the demands of the sector and deliver value to its customers over the past 12 months.

“Hospitality, tourism and leisure is an incredibly dynamic and exciting sector to operate within. It’s a sector that refuses to stand still and constantly evolves to meet the ever-changing needs and desires of travellers and consumers. Our responsibility lies in constantly adjusting and refining our business practices to guarantee the highest levels of customer satisfaction,” said Brian Lawlor, Group General Manager of the family-run collection.

The award is the latest in a string of recognitions the O’Donoghue Ring Collection has received so far this year. The group began the year being certified as a “Great Place to Work” following positive feedback from almost 500 employees.

In February it was awarded Merits for three of its venues at the CIE Tours Annual Awards of Excellence, based on overwhelmingly positive responses to CIE’s customer surveys.