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KYR: Compensation for overbooked, cancelled and delayed flights in the EU

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We are in the height of the holiday season and many people are flying abroad this year.

It is important to be aware that air passengers have specific consumer rights under European law. You have a right to get assistance from your air carrier and you may be entitled to compensation in certain situations.
These situations are:
You are denied boarding against your will
Your flight is cancelled
Your flight is delayed
You are downgraded
Who does the law apply to?
The law applies to all passengers departing from an EU/EEA airport. It also applies to passengers departing from an airport outside of the EU/EEA but arriving at an EU/EEA airport on an EU/EEA licensed carrier (unless they have already received compensation or assistance in that non-EU/EEA country).

Who does the law not apply to?
The law does not apply if you are travelling free of charge or at a fare that is reduced and is not available directly or indirectly to the public. Tickets purchased under frequent flyer programmes or similar commercial programmes are not considered reduced fare tickets. The law also does not apply if you do not have a confirmed reservation, relevant document (visa etc), you do not arrive at the boarding gate at good time or if you pose safety or security concerns.

What happens if I am denied boarding as the flight was overbooked?
Denied boarding happens when airlines sell more tickets for a scheduled flight than there are seats on the aircraft.

Where a flight is overbooked the airline will first call for volunteers to surrender their confirmed reservations to the airline in exchange for agreed benefits. The volunteers are also entitled to a choice of:
Refund of the cost of their ticket within 7 days if not wishing to travel or
Re-routing to their final destination at the earliest opportunity or
Re-routing at a later date at the passenger’s convenience, subject to availability of seats
If there are not enough volunteers, the airline may deny boarding to passengers against their will but must compensate them and offer the appropriate assistance set out in the law. You must also be offered a choice of:
Refund of the cost of your ticket within 7 days if not wishing to travel or
Re-routing to your final destination at the earliest opportunity or
Re-routing at a later date at your convenience, subject to availability of seats
A refund is a full refund of the ticket for the part or parts of the journey you have not made and for the part or parts you have already made, if the flight is no longer serving any purpose to your original travel plan. When relevant, it also includes a return flight to your first point of departure at the earliest opportunity.

If you choose a refund, compensation must also be paid. The amount you are entitled to depends on the distance of the flight that you have not been allowed to board. If you choose re-routing, the compensation that is paid depends on the length of delay past the original planned time in arriving at your final destination. If you choose to be re-routed as soon as possible then the air carrier must give you care and assistance whilst you are waiting on your alternative flight.

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Sam Maguire to feature at next week’s AugustFest

Killarney Racecourse is set to host the exciting three-day summer horse-racing festival from Thursday August 18 to Saturday 20 inclusive. The festival also marks 200 years of racing at Killarney Races […]

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Killarney Racecourse is set to host the exciting three-day summer horse-racing festival from Thursday August 18 to Saturday 20 inclusive. The festival also marks 200 years of racing at Killarney Races offering patrons great racing, history, socialising, entertainment and so much more at Ireland’s most scenic racecourse.

With lots of ticket levels and packages including food and beverage options to choose from, whether it is close to the action general admission tickets or silver service fine dining, there is something for everyone at Killarney Races. Live music, fashion, and fun for all the family complement the best of summer racing at the track this August.

Thursday and Friday are evening meetings and Saturday is an afternoon event with all race cards offering seven thrilling races for spectators to enjoy each day.

Thursday is Sam Maguire evening. And to mark Kerry’s recent success and Killarney Races bi-centenary celebration, Killarney Races are offering an amazing deal on the opening day of their three-day event. On Thursday August 18 patrons will enjoy admission, a racecard and a €5 free bet all for €20! The first race is approximately 5pm with gates open from 3pm. Come early, bring along your jersey and camera, it’s going to be a great evening.

Friday will see the new entrance officially open, as racing officials and elected representatives unlock the gate to the next 200 years at the popular Killarney track, first race at approximately 5pm with gates open from 3pm. With music on the lawn from Donal Lucey and from Tom Cats in the Jim Culloty bar after racing the après racing party is sure to be a ‘winner alright’!

Saturday is AYU Ladies Day and all about the glamour as fashionistas bring the curtain down on AugustFest in fine style. AYU is an Irish based and Irish owned cosmetics company set up by renowned make-up artist Suzie O’Neill. With over €1,500 in prizes for the most stylish ladies to dress up for, what’s not to love! Gates open from 12 noon with the first off at approximately 2pm.

“At AugustFest we will be celebrating a major milestone here at Killarney Races, 200 years of racing in Killarney which is amazing,” Killarney Racecourse Chairman, Gerard Coughlan said.

“I would like to take this opportunity to encourage all locals and visitors to Killarney to come along and be part of the 200 year celebrations and share in this historic moment with us as we officially open the gates on the next 200 years! It’s a rare opportunity to be able to say ‘I was there the day they celebrated the bi-centenary’ anywhere and what a great story to share with the grandchildren in years to come. On that note, we are looking forward to welcoming multiple generations of families during AugustFest, so make a plan and come along and join us for what will be a most remarkable festival at our beautiful boutique racecourse this August!”

The feature race on the opening day of AugustFest is the Vincent O’Brien Ruby Stakes (listed), the Kingdom Gold Cup Handicap of €50,000 and the Gain Advantage Race Series. On Friday, the day two feature is the Grade B Handicap Hurdle of €50,000 and the EBF Novice Hurdle, with four competitive chase races. The final day of the festival the feature is the Grade B Handicap Chase of €50,000.

Adult tickets are available from €20 and children under 14 go free ensuring a great day out for all the family. For those who love a deal, the “Punter’s Pack” is a great value-added option and if you want to live it up check out the Maurice O’Donoghue Suite and Panoramic Restaurant options.

For all ticket details and festival programme information visit killarneyraces.com.

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Jessie Buckley’s album shortlisted for prestigious award

Killarney superstar Jessie Buckley has been shortlisted for the 2022 Mercury Prize Album of the Year. Her collaboration with Bernard Butler ‘For All Our Days That Tear the Heart’ is […]

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Killarney superstar Jessie Buckley has been shortlisted for the 2022 Mercury Prize Album of the Year.

Her collaboration with Bernard Butler ‘For All Our Days That Tear the Heart’ is one of 12 albums shortlisted for the prestigious award which will be revealed in London on September 8.

“Neither of us really knew each other and it was actually a blessing in disguise because we met each other in the moment and trusted each other, took a leap of faith and in a way come in just the way we were and not because of who we are,” she told a press conference at the awards announcement in London last week.

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