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KYR: Compensation for overbooked, cancelled and delayed flights in the EU

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We are in the height of the holiday season and many people are flying abroad this year.

It is important to be aware that air passengers have specific consumer rights under European law. You have a right to get assistance from your air carrier and you may be entitled to compensation in certain situations.
These situations are:
You are denied boarding against your will
Your flight is cancelled
Your flight is delayed
You are downgraded
Who does the law apply to?
The law applies to all passengers departing from an EU/EEA airport. It also applies to passengers departing from an airport outside of the EU/EEA but arriving at an EU/EEA airport on an EU/EEA licensed carrier (unless they have already received compensation or assistance in that non-EU/EEA country).

Who does the law not apply to?
The law does not apply if you are travelling free of charge or at a fare that is reduced and is not available directly or indirectly to the public. Tickets purchased under frequent flyer programmes or similar commercial programmes are not considered reduced fare tickets. The law also does not apply if you do not have a confirmed reservation, relevant document (visa etc), you do not arrive at the boarding gate at good time or if you pose safety or security concerns.

What happens if I am denied boarding as the flight was overbooked?
Denied boarding happens when airlines sell more tickets for a scheduled flight than there are seats on the aircraft.

Where a flight is overbooked the airline will first call for volunteers to surrender their confirmed reservations to the airline in exchange for agreed benefits. The volunteers are also entitled to a choice of:
Refund of the cost of their ticket within 7 days if not wishing to travel or
Re-routing to their final destination at the earliest opportunity or
Re-routing at a later date at the passenger’s convenience, subject to availability of seats
If there are not enough volunteers, the airline may deny boarding to passengers against their will but must compensate them and offer the appropriate assistance set out in the law. You must also be offered a choice of:
Refund of the cost of your ticket within 7 days if not wishing to travel or
Re-routing to your final destination at the earliest opportunity or
Re-routing at a later date at your convenience, subject to availability of seats
A refund is a full refund of the ticket for the part or parts of the journey you have not made and for the part or parts you have already made, if the flight is no longer serving any purpose to your original travel plan. When relevant, it also includes a return flight to your first point of departure at the earliest opportunity.

If you choose a refund, compensation must also be paid. The amount you are entitled to depends on the distance of the flight that you have not been allowed to board. If you choose re-routing, the compensation that is paid depends on the length of delay past the original planned time in arriving at your final destination. If you choose to be re-routed as soon as possible then the air carrier must give you care and assistance whilst you are waiting on your alternative flight.

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Five questions to ask yourself before buying a stock

By Michael O’Connor, theislandinvestor.com When it comes to investing, nothing is certain. There are no perfect stocks to buy because there’s no way of predicting the future with 100% accuracy. […]

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By Michael O’Connor, theislandinvestor.com

When it comes to investing, nothing is certain.

There are no perfect stocks to buy because there’s no way of predicting the future with 100% accuracy.

The truth is, investing is hard, and building a portfolio of top stocks that beat the market is something that even financial professionals have trouble doing consistently.

For most people, investing in index funds is the perfect hands-off approach, providing broad exposure to the stock market at a very low fee. Even my own personal portfolio is made up of roughly 70% ETFs despite the fact I invest in the market for a living.

But I believe some stock picking is a good strategy for many hands-on people.

Taking a small portion of your overall portfolio and diligently selecting a small number of companies to invest in gives you an opportunity to learn about the investing process and fully understand the businesses you are investing in, which helps to build conviction in your positions.

From a psychological standpoint “collector’s instinct” kicks in, enabling people to participate and invest more money over time.

Lastly, for Irish investors, there are tax benefits to consider. If you invest in individual stocks, you are taxed at the CGT rate of 33%, and the first €1,270 of your gains are exempt from CGT each year. When investing in index funds or ETFs, you are taxed at the exit tax rate of 41% with no annual exemption.

For those interested in picking individual stocks, here are five questions you should ask yourself before investing in any company.

Do I understand the business?

Too many people invest in businesses they don’t understand because it ‘sounds good’. If you have no idea how the company works, you won’t have the conviction needed to hold onto the stock when an inevitable downturn comes.

Can the balance sheet withstand severe, temporary adversity?

This seems obvious, but so many people invest in companies without understanding how much money a company holds and who they owe money to. Economic cycles are guaranteed. You must ensure that the company has enough cash-on-hand to avoid becoming obsolete when activity slows.

Will the company benefit from long-term trends?

Make sure the company will remain relevant into the future. If the stock is cheap now, it may be cheap for a reason.

Is the company enjoying profitable growth?

Not growth at all costs, but a combination of sustainable growth and value. All this information can be found online at sites like stratosphere.io.

What are the risk factors?

Is the company trying something new and untested? If yes, who are its competitors and how successful are they? If other players are more established, this company may have a tough time breaking into the market.

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Ballyspillane staff open up mental health conversation

By Michelle Crean “Hello, How Are You?” that’s the question staff at Ballyspillane Community Centre will be asking next week as part of a new campaign. It’s all in partnership […]

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By Michelle Crean

“Hello, How Are You?” that’s the question staff at Ballyspillane Community Centre will be asking next week as part of a new campaign.

It’s all in partnership with Mental Health Ireland (MHI) and the centre will host an information/coffee morning on Thursday next (March 30) at 12.30pm at their centre and all are welcome to attend.

The campaign initiated by MHI identifies the need for positive engagement and connections with the people around us.

It asks people to engage in open conversations about mental health and prompts us all to ask the question “How Are You?”

The word HELLO is a useful acronym to guide everyone through such conversations, H: Hello, E: Engage positively with the person, L: Listen actively, L: Learn about the person and O: seek options to assist the person if required.

“We all need a listening and compassionate ear sometimes to get us through some challenges in our lives and I think the pandemic has opened a new way of looking at the world, where we can all recognise the challenges that people experience more readily,” Derek O’Leary, Manager of Ballyspillane Community & Family Resource Centre, said.

“Our team here are in the business of supporting families and individuals across the Killarney area and beyond and see the challenges that people face first hand. We also see the positive impact that a caring person can have in such circumstances and this campaign that encourages positive engagement, regarding mental health is a great reminder to us all, the role we can play is assisting others who are struggling.”

Ballyspillane Community & Family Resource Centre provide a suite of support and intervention services including family supports, social prescribing/community connection services and physiotherapeutic services across the Killarney municipal area and beyond.

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