We are in the height of the holiday season and many people are flying abroad this year.
It is important to be aware that air passengers have specific consumer rights under European law. You have a right to get assistance from your air carrier and you may be entitled to compensation in certain situations.
These situations are:
You are denied boarding against your will
Your flight is cancelled
Your flight is delayed
You are downgraded
Who does the law apply to?
The law applies to all passengers departing from an EU/EEA airport. It also applies to passengers departing from an airport outside of the EU/EEA but arriving at an EU/EEA airport on an EU/EEA licensed carrier (unless they have already received compensation or assistance in that non-EU/EEA country).
Who does the law not apply to?
The law does not apply if you are travelling free of charge or at a fare that is reduced and is not available directly or indirectly to the public. Tickets purchased under frequent flyer programmes or similar commercial programmes are not considered reduced fare tickets. The law also does not apply if you do not have a confirmed reservation, relevant document (visa etc), you do not arrive at the boarding gate at good time or if you pose safety or security concerns.
What happens if I am denied boarding as the flight was overbooked?
Denied boarding happens when airlines sell more tickets for a scheduled flight than there are seats on the aircraft.
Where a flight is overbooked the airline will first call for volunteers to surrender their confirmed reservations to the airline in exchange for agreed benefits. The volunteers are also entitled to a choice of:
Refund of the cost of their ticket within 7 days if not wishing to travel or
Re-routing to their final destination at the earliest opportunity or
Re-routing at a later date at the passenger’s convenience, subject to availability of seats
If there are not enough volunteers, the airline may deny boarding to passengers against their will but must compensate them and offer the appropriate assistance set out in the law. You must also be offered a choice of:
Refund of the cost of your ticket within 7 days if not wishing to travel or
Re-routing to your final destination at the earliest opportunity or
Re-routing at a later date at your convenience, subject to availability of seats
A refund is a full refund of the ticket for the part or parts of the journey you have not made and for the part or parts you have already made, if the flight is no longer serving any purpose to your original travel plan. When relevant, it also includes a return flight to your first point of departure at the earliest opportunity.
If you choose a refund, compensation must also be paid. The amount you are entitled to depends on the distance of the flight that you have not been allowed to board. If you choose re-routing, the compensation that is paid depends on the length of delay past the original planned time in arriving at your final destination. If you choose to be re-routed as soon as possible then the air carrier must give you care and assistance whilst you are waiting on your alternative flight.
Marie was “lovely, unassuming lady”
By Sean Moriarty Tributes have been paid to Marie Murphy of Aughacureen, who died in tragic circumstances on November 30. Marie was a member of the well known Murphy business […]
By Sean Moriarty
Tributes have been paid to Marie Murphy of Aughacureen, who died in tragic circumstances on November 30.
Marie was a member of the well known Murphy business family in Killarney – her brother runs KWD Recycling and she was heavily involved in the business.
She was best known for involvement in the local GAA both as a county star and a member of Fossa GAA Club.
She was a third generation Kerry footballer, her grandfather Con and father John all played football for Kerry.
She was extremely proud of her niece Abbie, her brother Seán’s daughter, when she became the fourth generation Murphy to play for Kerry.
Marie played for Kerry in 1976 and re-joined Fossa GAA Club in 2010 when the ladies’ side of the club was re-formed.
She acted as a mentor for current group of ladies.
Back in 2019 when Fossa GAA Club published a book to mark its 50th anniversary she was one of the leading lights on that committee.
This year, when the club held its Night of Legends to raise funds for a new dressing room for the ladies’ club, Marie was one of the guests of honour at the INEC event and was interviewed on the stage in front of a capacity audience.
Only a few weeks ago she was one of the many club members who helped organise the Fossa Golf Classic and acted as official photographer for that event.
“The club is numb with sadness,” said Fossa GAA chairman Dermot Clifford. “She was a loyal member and very proud of the club. Our thoughts are with her family. A lovely, unassuming lady who will be sorely missed.”
Marie will be sadly missed by her brothers Con, Seamus and Seán, sisters-in-law Breda, Gennie and Anna, her nieces Shauna, Amy, Kate and Abigail, nephews John, Jack, Luke, aunties Mairead and Maura, cousins, relatives, neighbours and a large circle of friends.
She was laid to rest at Old Aghadoe Cemetery on Monday following Requiem Mass at The Prince of Peace Church, Fossa.
Kerry Airport to get almost €1.5m funding
Kerry Airport is in line for nearly €1.5m in funding under the Regional Airports Programme 2021-2025. All five regional airports in the country will share a total of €21,100,051 released […]
Kerry Airport is in line for nearly €1.5m in funding under the Regional Airports Programme 2021-2025.
All five regional airports in the country will share a total of €21,100,051 released under the scheme.
Kerry Airport will get €1,434,355 to put towards vital safety operations like air traffic control, fire services and security.
The CEO of Kerry Airport, John Mulhern, welcomed the funding.
“We are grateful to Minister Naughton, the Department of Transport and Kerry’s two Government TDs, Minister Norma Foley and Deputy Brendan Griffin for their continued support,” he said.
“The funding will help to ensure that Kerry Airport remains compliant with regulatory requirements in key areas, such as air traffic control, fire services and security.”
Funding this year for airports will total over €37 million building on the €161 million provided in unprecedented aviation supports during 2021.
“I welcome this funding which will deliver further vital financial supports to Kerry Airport with a particular focus on safety, security operations and air traffic control,” Minister Foley said.
“This funding reinforces the importance and value that Government places on the vital role of our regional airports and how connectivity directly supports tourism and enterprise in Kerry.”
Marie was “lovely, unassuming lady”
By Sean Moriarty Tributes have been paid to Marie Murphy of Aughacureen, who died in tragic circumstances on November 30....
Kerry Airport to get almost €1.5m funding
Kerry Airport is in line for nearly €1.5m in funding under the Regional Airports Programme 2021-2025. All five regional airports...
Should they stay or should they go?
Town centre Safe Street programme extended by 12 months to allow full review By Sean Moriarty The temporary closure of...
Meet Santa in his Killarney grotto
An opportunity to meet Santa, Mrs Claus and the amazing elves at their magical grotto, will be available in Killarney...
Fassbender returns to old school to help Christmas musical preparations
By Sean Moriarty Pupils from Fossa National School got the surprise of their lives on Tuesday as they prepared for their...
BREAKING: Kerry FC respond to criticism of season ticket prices
by Adam Moynihan Kerry FC have responded to online criticism of the price of their 2023 seated season tickets, highlighting...
How ‘box office’ duo Clifford and O’Shea pushed Kerry’s brand into overdrive
Adam Moynihan caught up with Kerry GAA Store manager Luke Quinn to find out how the Killarney-based business made record...
Opinion: Talk of sacrosanct jerseys and an apolitical GAA just doesn’t ring true
by Adam Moynihan The GAA recently refused the Mayo footballers’ request to wear rainbow-coloured numbers on their jerseys in the...
Killarney Valley AC named Club of the Year at national awards ceremony
Members of Killarney Valley Athletics Club had cause for celebration on Wednesday as they picked up the prestigious Development Club...
Jiu-jitsu champion Wilson da Silva sets sights on world title
This week Adam Moynihan called to the Movement & Fitness Club on New Street to catch up with Killarney man...