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Know Your Rights: Patient Advocacy Service

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Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

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Patient transfer to new hospital to begin on Monday

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Patient transfer to new hospital to begin on Monday



Following several false starts and long delays, the phased transfer of patients and residents to the new state-of-the-art Killarney Community Nursing Unit on Lewis Road is set to begin on Monday, August 10.



A major stumbling block regarding staff transfers and safe staffing levels was resolved following negotiations under the auspices of the Workplace Relations Commission (WRC).

With an agreement reached between the HSE and representative unions, including the INMO, SIPTU, and Fórsa, at long last, staff and residents are prepared to move into the new facility.

Welcoming the breakthrough, Councillor Marie Moloney expressed cautious optimism:

“It’s good news that an agreement has been reached with the staff and that transfer of residents and patients can finally take place to the Community Nursing Unit. So many families have been waiting for so long to see their loved ones transfer to this beautiful new facility. Let’s hope there will be no further delays.”

HSE National Director and Integrated Health Area Manager for Kerry, Julie O’Neill, confirmed that the agreement enables the facility to open safely on a phased basis:

“I welcome the agreement reached at the Workplace Relations Commission, enabling us to proceed with the opening of our new Community Nursing Unit in Killarney. I would like to thank everyone involved in reaching this agreement and acknowledge the constructive engagement of all parties.”

Fianna Fáil TD for Kerry and member of the Oireachtas Joint Committee on Health, Michael Cahill TD, also welcomed the news:

“This is very welcome news for older people and their families across Kerry. The new Killarney Community Nursing Unit has been eagerly awaited and I am delighted that agreement has now been reached to allow its phased opening from August 10. I know the delays have been a source of frustration for many families but today’s announcement provides certainty that residents will soon begin moving into this modern, purpose-built facility.”

Deputy Cahill acknowledged the efforts of all parties involved in negotiations, noting:

“I want to thank the HSE, the Workplace Relations Commission and the representative unions, the INMO, SIPTU and Fórsa for their constructive engagement in reaching this agreement. Ensuring safe staffing is essential, and I am pleased that a solution has now been found.”

He added:

“As a member of the Oireachtas Joint Committee on Health, I will continue to work to ensure Kerry receives the healthcare investment and staffing it deserves. The opening of this new unit is a major step forward for residential care in our county, and I look forward to seeing residents welcomed through its doors from August 10.”

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Call for plaque at historical burial site

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Call for plaque at historical burial site


Local history enthusiast Anthony Kerrigan has formally written to Kerry County Council proposing the installation of a commemorative plaque or historical marker at the unmarked Moyeightragh Burial Ground in Killarney, and is calling on Killarney Advertiser readers to back the initiative.

The ancient site is said to be in the vicinity of of Lewis Road and Fitzgerald stadium


The sacred site, registered under Monument Record KE066-068002, sits in the vicinity of Lewis Road and the Fitzgerald Stadium footprint. In his letter to council officials, Kerrigan explained how the landmark faded from view over generations.
“Historical mapping shows that this ancient burial ground was progressively built over and divided following the construction of Lewis Road in the 1850s and subsequent urban developments,” Kerrigan wrote. “While the site is completely invisible on the surface today, it remains a designated archaeological monument where subsurface human remains are protected in situ.”
Kerrigan highlighted that recent discoveries underscore the risk of the location being forgotten entirely, noting how the displacement of significant artefact, such as the 18th-century Margaret Shea grave ledger uncovered nearby during Park Road archaeological testing in 201, illustrates how vulnerable the memory of the site is to the passage of time.
Advocating for a permanent marker near the site, Kerrigan explained the cultural importance of recognising those buried there.
“As a matter of community respect, civic pride, and historical preservation, I believe a modest, non-invasive plaque or information board should be placed nearby,” he stated. He noted that such a marker would serve to honour past generations of Killarney citizens, educate visitors about the town’s shifting landscape, and prevent the total erasure of the designated heritage asset from local consciousness.
Kerrigan pointed out that the proposal aligns directly with the core objectives of the Department’s Community Monuments Fund regarding the enhancement and public accessibility of archaeological monuments. He expressed a desire to coordinate with the Council’s Heritage Office, the Burial Grounds Section, and local history groups like the Kerry Archaeological and Historical Society to ensure appropriate text and placement.

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