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Know Your Rights: Patient Advocacy Service

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5 years ago

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Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

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Minister Niall Collins visits KCYS Youth Diversion Project

Kerry Community Youth Service (KCYS) was pleased to welcome Minister Niall Collins to its Youth Diversion Project in Kilarney last week. The visit gave the Minister an opportunity to meet […]

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2 days ago

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28 April 2026

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Kerry Community Youth Service (KCYS) was pleased to welcome Minister Niall Collins to its Youth Diversion Project in Kilarney last week.

The visit gave the Minister an opportunity to meet staff and hear directly about the work of the Kerry Youth Diversion Project, including early intervention, family support, court accompaniment and wider youth justice practice across the county.
KCYS supports young people across a broad continuum of services in Kerry, from preventative and developmental youth work through to highly targeted interventions for young people and families facing significant challenge and complexity. The Youth Diversion Project forms an important part of that wider continuum of support.
Speaking following the visit, Seamus Whitty, CEO of KCYS, said:
“We were delighted to welcome Minister Collins to Kerry and to have the opportunity to give him a sense of the breadth and depth of the work being carried by the Youth Diversion Project here.
The Youth Diversion Project in Kerry is a strong and well-developed intervention, grounded in practice, informed by evidence, and marked by innovation in how it supports young people and families. It is part of a broader continuum of supports provided by KCYS, and it depends on strong collaboration across teams, services and community partners to make a real difference in people’s lives.
It is also important to acknowledge the Department’s continued commitment to youth justice. The policy direction in this area has been a progressive one, and that has created space for work of this kind to develop and respond to need in a meaningful way.”
The visit highlighted the scale and complexity of the work being carried by the KCYS team, and the importance of sustained investment in youth work responses for young people and families.

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Cllr O’Callaghan highlights deep-rooted bond between town and rally

Representing the Killarney Municipal District at Sunday’s Assess Ireland Rally of the Lakes launch, Cllr Niall ‘Botty’ O’Callaghan praised the enduring partnership between the Rally of the Lakes and the […]

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2 days ago

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28 April 2026

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Representing the Killarney Municipal District at Sunday’s Assess Ireland Rally of the Lakes launch, Cllr Niall ‘Botty’ O’Callaghan praised the enduring partnership between the Rally of the Lakes and the local community.

For the O’Callaghan family, the event is deeply personal; they own and operate the Failte Hotel on College Street, a landmark business that has grown alongside the rally for decades.
Cllr O’Callaghan noted that the history of the Failte Hotel is inextricably linked with the rally’s heritage, serving as a hub for competitors and fans since the early days of the event.
He said that the rally has become a vital part of the fabric of Killarney life, providing a massive economic and social boost to the town. “The rally has been part of the hotel’s history as much as the hotel has been part of the rally’s history,” he told the gathered crowd, expressing his pride in seeing the tradition continue.
He welcomed the organisers and sponsors to Gleneagle, wishing the event continued success as it remains a cornerstone of the Killarney sporting calendar.

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