News
Know Your Rights: Patient Advocacy Service
Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?
Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.
Local hospitality nominated for Good Food Ireland awards
Several Killarney hotels and restaurants have been shortlisted for the Good Food Ireland 20th Anniversary Awards 2026.
The annual awards recognise businesses that feature Irish food and drink as part of their visitor service.
In the luxury accommodation categories, Muckross Park Hotel and The Europe Hotel and Resort have both received nominations for 5 Star Irish Hospitality Experience of the Year and Hotel Restaurant Experience of the Year.
In the town centre, The Mad Monk has been shortlisted for Best Irish Seafood Experience.
The Brehon Hotel has been named a finalist in the Wild Atlantic Way category.
And the Kerry Creamery Experience has also been nominated for the Irish Culinary Tourism Innovation Award for its work showcasing local dairy heritage.
The winners will be announced at a gala ceremony at the InterContinental Dublin on Monday, November 16
Holy Cross Mercy announces return of Memory Tree initiative
Holy Cross Mercy National School has announced details for its 2026 Killarney Memory Tree, the annual Christmas fundraising hosted at the New Road school.
The initiative offers local residents the opportunity to purchase lights on the tree to commemorate loved ones over the festive season.
The official switch-on ceremony takes place at the school on Wednesday, December 9 at 7pm. Fr Seán Murphy will lead prayers, accompanied by festive carols by candlelight.
A special mass for all those commemorated on the tree will be celebrated in St Mary’s Cathedral on Thursday, December 17 at 1pm. The service will be open to the public and streamed online via the Killarney Parish website.
The Memory Tree will remain lit each evening until January 6, the feast of the Epiphany.
Lights can be purchased directly from the pupils, staff, or the school office at Holy Cross Mercy National School on New Road, with all proceeds going towards school development.
Local hospitality nominated for Good Food Ireland awards
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Holy Cross Mercy announces return of Memory Tree initiative
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