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Know Your Rights: Patient Advocacy Service

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Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

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New committee elected at Killarney Active Retirement AGM

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Killarney Active Retirement Association (ARA) had a large turnout for its annual general meeting, which marked a significant changing of the guard for the local organisation.

A special presentation was made to Nancy Hegarty, who is stepping back after serving the organisation for 33 years.

Throughout more than three decades on the committee, she worked to support the group across various roles at national, regional, and local levels.

Patricia Keane also stepped down from her position after completing her term.

The group extended its best wishes to both women for the future, noting that their experience remains a valuable asset to the association.

A new committee was formally elected at the meeting to lead the group forward. Joan O’Sullivan takes over as Chairperson, joined by Teresa Commins as Secretary and Helen Foley as Treasurer, alongside seven committee members who will take on supporting roles.

The group is now on its summer break after another busy season. Killarney Active Retirement Group meets every Friday from September to June annually at the KDYS hall from 2pm to 4pm.

The weekly meetings feature guest speakers, exercises, training sessions, shows, day trips, holidays, and tea dances.

The association welcomes new members, both male and female, to come along, have a cup of tea or coffee, make new friends, and participate at whatever level they feel comfortable with when activities resume in September.

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Book launch: Sister completes late brother’s Shipping Forecast sea kayak challenge

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Book launch: Sister completes late brother’s Shipping Forecast sea kayak challenge

A unique book promotional event will take place in the Beaufort Bar next week, telling the story of a sister who took to the sea to complete her late brother’s extraordinary adventure.

Katie Carr will speak at the Beaufort venue on Tuesday, June 23 at 7:30pm to launch her most recent book, Thundery at Times. The book follows her journey to honour her brother, Toby, who passed away in the middle of his challenge to paddle in every sea area of the BBC Shipping Forecast. Despite having never been in a sea kayak before, Katie decided to take over the expedition and finish what he started.

The upcoming talk connects her new perspective with her earlier work, Moderate Becoming Good Later, which she wrote in Toby’s voice as a tribute to his determination. Her latest book looks at the intense physical and emotional challenges of taking on the journey herself.

Six of the famous BBC Shipping Forecast area, Fastnet, Irish Sea, Shannon, Rockall, Malin, and Lund, reach the Irish coast. Five of the book’s chapters are set in Ireland, including a dedicated chapter on Kerry, making her upcoming visit to the county particularly meaningful.

The launch is being highlighted locally by Donal Dowd of Coolcaslagh, the retired Director of Cappanalea OETC, who accompanied Katie on the water during her journey.

“I accompanied Katie on one of her trips while she was completing the Shannon section, which commences in Valentia and stretches up as far north as Connemara in west Galway,” Donal said. “I encourage members of the public to attend what will be an entertaining event, as Katie is a most entertaining speaker, has great slides and video footage, and has a very interesting story to tell.”

The evening will include readings from the book, reflections on the writing and paddling processes, an audience question-and-answer session, and a book signing. Admission is open to all members of the public.

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