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Know Your Rights: Patient Advocacy Service

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Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

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10-minute plays will linger in the memory

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The West End House School of Arts is delighted to take part in this year’s St Patrick’s Day Festival with a special evening of entertaining readings on Friday, March 13 at 7.30pm.

It promises to be a vibrant showcase of five original 10-minute plays written by emerging local playwrights, each of whom has recently completed a playwriting course with Fiona Doyle (pictured).


Diverse in style and subject matter, these beautifully crafted pieces promise an evening of laughter, tears, and powerful storytelling and each reading will be performed by West End House actors from Kerry.


Together, they highlight the remarkable talent of these up-and-coming writers and actors, who are the future of theatre in our community.

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Get your scrap together

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Following the success of the first ever Killarney Lions Club scrap metal collection in 2025, the Club will again run the event this year in partnership with KWD Recycling on March 28, at Killarney Racecourse.

Similar to 2025, money raised through recycling the metal will go towards improving facilities for families attending the children’s cancer unit in Cork University Hospital, as part of an overall fundraising drive being coordinated by Lions Clubs all over Munster.

The Club is asking people to bring non-ferrous scrap metals such as aluminium, copper, brass, zinc and stainless steel (no white goods such as fridges/cookers washing machines). Volunteers will be on hand from 9am until 4pm to take donations of scrap and work with KWD Recycling to remove it for processing.

“Although Lions Clubs in Munster have already raised some funds for CUH, more is still needed, so we’re delighted that KWD Recycling is working with us again to support this very worthwhile cause”, said Jason Higgins, President of Killarney Lions Club. “We’re asking anyone who has scrap metal at home, at work or on the farm now or in the next few weeks to please bring it to the Racecourse on the day because everything we collect will make a difference.”

Tadhg Healy, Sales Manager at KWD Recycling added that “We will recycle any high quality scrap metal that we collect – it can be quite valuable and of course it’s better for the environment if it’s recycled instead of being dumped. On top of that, the main thing with this collection is to help families of children with cancer, so hopefully we’ll get a good response from everyone and raise as much money as possible through this event”.

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