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Know Your Rights: Patient Advocacy Service

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Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

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Kilcummin GAA announces return of annual Pink Night

The Ladies’ Committee of Kilcummin GAA Club has announced the return of its annual Pink Night, set to take place in The Klub Bar on Saturday, January 3. Now in […]

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The Ladies’ Committee of Kilcummin GAA Club has announced the return of its annual Pink Night, set to take place in The Klub Bar on Saturday, January 3.

Now in its 12th year, the event will support Comfort for Chemo for the fifth year running. The evening promises both fun and fundraising for the charity.

Guests will be greeted with a Prosecco reception and chocolate-dipped strawberries to start the post-Christmas celebration.
While attendees are encouraged to wear pink, dressing up is optional, with the focus on community and support for the cause. Prizes will be awarded for Best Dressed Female and Best Dressed Male.

The event begins at 8:00pm. Entertainment will be provided by Derry and Rosie Healy followed by Barry McGrath playing late into the night.

A raffle and door prizes, kindly provided by local sponsors, will take place on the night. Committee member Kathleen Ryan said the continued support of the local sponsors is deeply appreciated.

Admission to the event is free, and all are welcome to attend the celebration.

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A winter ascent of the MacGillycuddy Reeks is always special

Killarney resident and experienced mountaineer Melissa Trant recently shared incredible photographs and her account of climbing the snow-capped MacGillycuddy Reeks, highlighting the unique experience of the mountain range during winter. […]

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Killarney resident and experienced mountaineer Melissa Trant recently shared incredible photographs and her account of climbing the snow-capped MacGillycuddy Reeks, highlighting the unique experience of the mountain range during winter.

The MacGillycuddy Reeks at Christmas time offer a cure for whatever the heart needs, whether it is peace, relaxation, or reflection. Melissa described spending time there as magical at any point of the year, but particularly during the winter months when the mountains are covered in snow.
Climbing one of the winter routes on Carrauntoohil, Ireland’s highest mountain, requires essential safety gear, including crampons, an ice axe, and a helmet, making the experience “incredibly exciting and fun.”
Melissa said that she enjoys visiting the stunning peaks of the MacGillycuddy Reeks often because it is a place she can never get enough of. She finds that mountains make her feel alive, giving her joy, thrill, satisfaction, and peace. She added that the feeling of tranquility and calm on the mountains encompasses every ounce of her.
With Ireland’s finest and highest mountain range on our doorstep in Killarney, Melissa said she feels blessed to be able to head up whenever the mountains are calling

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