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Know Your Rights: Gift Vouchers

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Many people give and receive gift vouchers at Christmas. There are many benefits to gift vouchers but there are also some risks.

You may lose the voucher, it may expire before you can use it or you may not be able to spend the balance on a gift voucher. It is important that you know the conditions and rules that apply before you buy a gift voucher.

What are the current rules that apply to gift vouchers?

Since December 2, 2019, the Consumer Protection (Gift Vouchers) Act 2019 sets out new rules for gift vouchers.

These include the following:

Gift vouchers must have no expiry date or be valid for at least five years from the date the gift voucher is issued. You must be given details of the expiry date in a durable format (for example, on paper or by email) at the time you buy the gift voucher. Traders cannot specify that a gift voucher is spent in one transaction, and they cannot charge a fee to change the name on a gift voucher, (if you have to register a name on the voucher). If the balance remaining on a gift voucher is more than €1 after you buy something with it, a trader must reimburse the balance to you. They can give you cash, make an electronic transfer or give you another gift voucher.

Do these rules apply to gift vouchers purchased before December 2, 2019?

The legislation does not apply to gift vouchers bought before December 2, 2019. Some traders may be flexible. If your voucher has expired, you should contact the trader to see if they will extend it. However, if you bought the gift voucher before December 2, 2019, they have no legal obligation to do this and some may charge a fee.

What are my rights if I lose a voucher?

Gift vouchers are like cash, so if you lose them, the company does not have to replace them. If a voucher was made out to you specifically and is not transferable to anyone else, you may be able to get a replacement. This depends on the gift voucher’s terms and conditions and the company’s policy. If you lose a gift card, you may be able to get a replacement card but you need to check with the retailer. You could be charged a fee for the replacement card.

What happens if the shop goes out of business?

If a trader goes out of business before you use the voucher, you may have difficulty getting your money back. Usually the trader will owe money to several people so your claim is just one of many. There are rules for the priority to be given to the various debts owed in the case of the business going into liquidation or receivership. Generally, you will be low in the order of priority.

You will need to make a claim in writing to the appointed administrator or liquidator (if applicable) providing proof of your voucher. However, it is unlikely that your voucher will be honoured. If a new owner takes over, they do not have to honour your voucher.
For this reason, you should buy gift vouchers using a credit or debit card, as you may be able to use chargeback through your bank or credit card provider.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo.

You can also get information and advice from:

Tralee on Tel: Call 0818 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0818 07 4000, Monday to Friday, 9am – 8pm

Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer

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Applecroft B&B named in Ireland’s Top 10

By Michelle Crean What a better way for a local business to celebrate its silver jubilee than to be named in the Top 10 places to stay in Ireland especially as they prepare to reopen after the pandemic. Owners Kathy and Don Brosnan, who run Applecroft House in Woodlawn, were named number 6 in Ireland’s […]

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By Michelle Crean

What a better way for a local business to celebrate its silver jubilee than to be named in the Top 10 places to stay in Ireland especially as they prepare to reopen after the pandemic.

Owners Kathy and Don Brosnan, who run Applecroft House in Woodlawn, were named number 6 in Ireland’s Top 10 B&Bs for 2022 by the Irish Independent ‘Reader Travel Awards’ while Ireland’s Best B&B was named as Dingle’s Pax House.

The couple began their business in 1997 and are very happy with the feedback from visitors who voted for their B&B, especially after two difficult years.

“I’m thrilled, especially as we’re celebrating our silver jubilee this year,” Kathy told the Killarney Advertiser.

The couple built their house in the early ’80s and aptly named it ‘Applecroft’ as it was built in a field which has an orchard.

In the late ’90s they opened five spacious rooms up, each with its own theme; 
‘Poet’s Corner’, ‘Past Times’, ‘The 19th Green’, ‘The Race-goer’s Club’ and ‘The Kerry Way’, for guests as Kathy, who worked in The Europe Hotel and the Great Southern Killarney for many years, had a passion to bring a great stay experience to guests visiting Killarney. They kept themselves busy planting in their two acre garden during the pandemic.

They have won numerous awards over the years and have had film crews in but this latest award is the icing on the cake for the couple who are looking forward to reopening in late March.

“It’s amazing, and a bonus especially with the two years we’ve had. We’ve never experienced anything like that. It was “wow” – we were preparing to reopen on St Patrick’s Day that year and all of a sudden everything closed down on the 16. It was a big shock.”

Don creates amazing bread and scones which guests rave about, she added.

“I was delighted as we came tenth for breakfast and sixth for the B&B.”

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Tributes paid to life-long Legion supporter

By Sean Moriarty Legion GAA Club has led tributes to one of their most ‘fervent’ supporters who passed away on Tuesday. Described as one of the town’s ‘old stock’, Tim Looney from Coolgraine Park and late of Daltons Avenue, was a central part of Killarney’s rich sporting heritage. As well as a life-long supporter of […]

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By Sean Moriarty

Legion GAA Club has led tributes to one of their most ‘fervent’ supporters who passed away on Tuesday.

Described as one of the town’s ‘old stock’, Tim Looney from Coolgraine Park and late of Daltons Avenue, was a central part of Killarney’s rich sporting heritage.

As well as a life-long supporter of Legion, he played basketball in the famous town leagues of the 1970s and the seven-a-side soccer ‘Wipeouts’ competitions.

“He was a very proud Legion man and always flew the green and white flag out his window whenever the club was playing in a big game,” PRO Enda Walshe told the Killarney Advertiser. “He was a fervent loyal club supporter but was also one of the characters of the winter basketball leagues.”

Tim was also a regular participant in Dart Pub Leagues back in the 1970s and 1980s.

Tim’s funeral took place today (Friday). He was laid to rest at Killarney Burial Ground after 10am Mass St Mary’s Cathedral.

Tim is survived by his wife Nuala, his children Joanne, Paudie and Timmy, and was a much loved grandfather to Stephen, Makaela, Chloe, Padraic, Keelan, Alex and the late Lorna. He will also be sadly missed by his daughters-in-law Margaret and Sharon, son-in-law Tony, sisters Kathleen, Sheila and Ann, brothers Lewis-John and Paddy, brothers-in-law, sisters-in-law, nieces and nephews, grand-nieces and grand-nephews, relatives, neighbours and many great friends.

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