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Know Your Rights: Air passenger rights in the European Union

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Q: My flight was cancelled, what am I entitled to from the airline?

A: The airline must give you a choice of:

Rerouting to your final destination at the earliest opportunity or at a later date if you prefer, a refund of the cost of your ticket within seven days. You may also be entitled to compensation. It depends on when you were notified about the cancellation.

My flight is delayed, what am I entitled to?

You must be offered free meals and refreshments if your flight is delayed for:

Two hours or more and is for a distance of 1,500km or less, three hours or more and is for a distance of 1,500km or less within the EU, and between 1,500 and 3,500km outside the EU, four hours or more in the case of all other flights.

You must be offered free hotel accommodation if you need to stay overnight for one night or more, as well as transport between the hotel and the airport. You must be offered two free telephone calls, fax messages, or emails.

What if the flight is delayed for five hours or more?

Then you must be offered a full refund.

What if I get upgraded or downgraded?

If you are offered an upgrade, the airline cannot charge you anything extra. If you agree to be downgraded, the airline must reimburse you a percentage of the difference in price between your original seat price and the new seat price.

Read more about air passenger rights in the European Union on citizensinformation.ie.

You can call a member of the local Citizens Information Service in Kerry on 0818 07 7860. The telephone lines are staffed from 10am to 4pm from Monday to Friday. The National Phone Service is available on 0818 07 4000 Monday to Friday 9am to 8pm. Alternatively, you can email on tralee@citinfo.ie or log on to www.citizensinformation.ie.

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KWD Recycling shortlisted for national environmental awards

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KWD Recycling shortlisted for national environmental awards


Killarney-based KWD Recycling has been announced as a finalist in the 2026 Repak Resource Awards, securing a spot on the national shortlist for environmental achievement.


The local waste management company has been nominated in the Best Recovery Operator Innovation category, sponsored by DNV, for its state-of-the-art residual waste recovery system.
The Killarney facility utilizes optical sorting, screening, and mechanical processing to extract recyclable plastics and organic material from municipal waste. In its first year of operation, the technology recovered more than 10 per cent of plastic packaging from residual waste for recycling and diverted almost 50 per cent of organic material toward composting.
KWD Recycling will compete alongside Dublin operators Panda and Thorntons Recycling for the category title.
Repak CEO Zoe Kavanagh commended the Kerry firm for demonstrating environmental leadership and bringing local ambition to the national awards.
Category winners will be announced at a black-tie ceremony at the Mansion House in Dublin on Friday, October 23, where each winner will also compete for the Overall Repak Resource Award.
Local businesses have a strong track record at the national event, with Killarney town venue The Killarney Park and The Ross previously taking home the overall title in 2023.

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Drivers warned as deer rutting season begins

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Drivers warned as deer rutting season begins


Motorists in Killarney are being urged to exercise extreme caution as the annual deer rutting season gets underway, causing animals to stray far beyond their usual habitats inside Killarney National Park.


The autumn mating season sees deer becoming highly active and unpredictable, leading to increased sightings and collisions on local roads outside traditional park boundaries.
Two separate incidents highlighted the growing hazard on local routes this week. A reader contacted the Killarney Advertiser to warn drivers after spotting a deer roaming near Tiernaboul towards the school on Sunday afternoon around 7.30pm.
Later that same night, in the early hours of Monday morning, a local driver collided with a deer near Kerry Airport around 1am while returning home from an event.
Despite attempting evasive action, the motorist struck the animal, which died at the scene and temporarily blocked the road before local Gardaí were alerted to clear the obstruction.
The driver sustained substantial vehicle damage, requiring repairs to the bumper, headlamp, and internal components, leaving her facing significant garage costs and time off the road.
Gardaí and road safety advocates advise motorists travelLing during early morning and late evening and remain vigilant along tree-lined routes.

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