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Know Your Rights: Air passenger rights in the European Union

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Q: My flight was cancelled, what am I entitled to from the airline?

A: The airline must give you a choice of:

Rerouting to your final destination at the earliest opportunity or at a later date if you prefer, a refund of the cost of your ticket within seven days. You may also be entitled to compensation. It depends on when you were notified about the cancellation.

My flight is delayed, what am I entitled to?

You must be offered free meals and refreshments if your flight is delayed for:

Two hours or more and is for a distance of 1,500km or less, three hours or more and is for a distance of 1,500km or less within the EU, and between 1,500 and 3,500km outside the EU, four hours or more in the case of all other flights.

You must be offered free hotel accommodation if you need to stay overnight for one night or more, as well as transport between the hotel and the airport. You must be offered two free telephone calls, fax messages, or emails.

What if the flight is delayed for five hours or more?

Then you must be offered a full refund.

What if I get upgraded or downgraded?

If you are offered an upgrade, the airline cannot charge you anything extra. If you agree to be downgraded, the airline must reimburse you a percentage of the difference in price between your original seat price and the new seat price.

Read more about air passenger rights in the European Union on citizensinformation.ie.

You can call a member of the local Citizens Information Service in Kerry on 0818 07 7860. The telephone lines are staffed from 10am to 4pm from Monday to Friday. The National Phone Service is available on 0818 07 4000 Monday to Friday 9am to 8pm. Alternatively, you can email on tralee@citinfo.ie or log on to www.citizensinformation.ie.

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Restricting short-term lets “Detrimental” to Tourism Industry, says Cahill

Kerry Fianna Fáil TD Michael Cahill has warned that moves to restrict short-term lets will have a damaging effect on the local tourism economy. Speaking this week, the Deputy argued […]

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Kerry Fianna Fáil TD Michael Cahill has warned that moves to restrict short-term lets will have a damaging effect on the local tourism economy.

Speaking this week, the Deputy argued that a diverse mix of accommodation is essential for the county’s success.
“We need Long and Short Term Lets, there’s no doubt about that. We need all sorts of accommodation types to fill the needs of the people. Restricting any type, for instance Short Term Lets, is a detrimental move and we should encourage more of all types,” said Deputy Cahill.
The Fianna Fáil spokesperson on Tourism claimed that because Kerry is the premier tourist county in Ireland, local business owners should have been consulted before any legislative changes were introduced. He noted that the wide choice of accommodatio,  including hotels, guest houses, B&Bs, and AirBnBs, is a primary reason visitors choose the area.
“Without this mix and flexibility, many people would stay away, despite our fabulous food and stunning scenery offerings,” he said. “As I stated previously, we need to be very careful that we do not ‘kill the Golden Goose’ by legislating Tourism Accommodation Providers out of the market.”
Addressing the housing crisis, Deputy Cahill stated his belief that the shortage can be solved through the reclamation of vacant and derelict premises and an increase in new planning permissions, rather than by targeting the tourism sector.
“I firmly believe that with the reclamation of Vacant & Derelict premises and a marked increase in new Planning Permissions, for both One Off Housing and Group Housing, which I have been constantly pushing for at the highest level of this Fianna Fáil led Government, with the expected investment in Constructed Wetlands in villages across the county, something that I have been consistently calling for since being elected a TD for Kerry 12 months ago, we will solve that shortage in the medium term,” he stated.
Deputy Cahill also criticised the new Short Term Letting Register managed by Fáilte Ireland, stating it lacks universal support in Killarney.
“The fact that this new Register is to focus on just one type of letting, i.e. Short Term, has brought it into disrepute with those offering such a service. Many of them believe that it is discriminatory towards Short Term Letting and that they are being held responsible for the shortage in Long Term lettings and the Housing Crisis,” he said.
The Rossbeigh-based TD highlighted that many in the AirBnB sector have no intention of moving into long-term letting. “They have found their niche, they say, they pay their taxes and they feel they should not be forced out of business. Legitimate businesses should be allowed to carry on and other tactics need to be employed to encourage and attract people to offering Long Term Letting. We need not use a sledge hammer to crack a nut,” he added.
Concluding his remarks, Deputy Cahill repeated his call for a waiver for those who have been operating short-term lets for three years or longer.
“I will again raise this serious matter in the Dáil, with the Taoiseach and Senior Government Ministers. This issue is more important now than ever before as is evident over the past 2 weeks with the opening of the first completed section of the South Kerry Greenway and the very obvious shortage of accommodation,” he said.

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Paul O’Brien retains title at Gleneagle Squash Finals

The Gleneagle Squash Club concluded its season with a series of competitive finals at the Gleneagle Leisure Centre. Sponsored by Kerry Airport, the evening highlighted the significant progress of the […]

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The Gleneagle Squash Club concluded its season with a series of competitive finals at the Gleneagle Leisure Centre.

Sponsored by Kerry Airport, the evening highlighted the significant progress of the club’s junior members, many of whom are now challenging senior players.
The night opened with a five-game ladies final battle between junior player Éabha Lynch and Mary O’Callaghan. Lynch took an early lead before O’Callaghan fought back to level the match.
However, Lynch held her nerve in the decider to win 3-2. In the second ladies’ final, Paula McElligott defeated Joanne McCarthy 3-1. Despite a strong second game from the experienced McCarthy, McElligott’s pace secured her the victory.

Division 4 and 3

In Men’s Division 4, Alan Moriarty defeated Rob O’Sullivan 3-0. Moriarty controlled the game with strong power hitting to take the match in straight sets.
In Division 3, junior Noah Counihan continued his season-long winning streak with a 3-0 victory over John O’Sullivan, demonstrating the momentum he has built through several recent promotions.

Division 2 and Main Championship Division 2

saw another junior success as Ignacy Truchan faced his coach and mentor, Keith Cronin. Truchan took a two-game lead before Cronin mounted a comeback to force a fifth game. Truchan eventually won out 3-2.
The main event was a repeat of the club’s top-tier rivalry between current holder Paul O’Brien and Donnagh Crowley. Crowley led 2-1 and appeared to be closing in on the title, but O’Brien fought back to take the final two games, winning 3-2 and retaining the cup.
The club expressed its gratitude to Kerry Airport for their continued sponsorship and to the Gleneagle Leisure staff including Eoin, Lisa, Dieter, and Lisa for their assistance in organising the event.

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