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Know Your Rights: Air passenger rights in the European Union

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Q: My flight was cancelled, what am I entitled to from the airline?

A: The airline must give you a choice of:

Rerouting to your final destination at the earliest opportunity or at a later date if you prefer, a refund of the cost of your ticket within seven days. You may also be entitled to compensation. It depends on when you were notified about the cancellation.

My flight is delayed, what am I entitled to?

You must be offered free meals and refreshments if your flight is delayed for:

Two hours or more and is for a distance of 1,500km or less, three hours or more and is for a distance of 1,500km or less within the EU, and between 1,500 and 3,500km outside the EU, four hours or more in the case of all other flights.

You must be offered free hotel accommodation if you need to stay overnight for one night or more, as well as transport between the hotel and the airport. You must be offered two free telephone calls, fax messages, or emails.

What if the flight is delayed for five hours or more?

Then you must be offered a full refund.

What if I get upgraded or downgraded?

If you are offered an upgrade, the airline cannot charge you anything extra. If you agree to be downgraded, the airline must reimburse you a percentage of the difference in price between your original seat price and the new seat price.

Read more about air passenger rights in the European Union on citizensinformation.ie.

You can call a member of the local Citizens Information Service in Kerry on 0818 07 7860. The telephone lines are staffed from 10am to 4pm from Monday to Friday. The National Phone Service is available on 0818 07 4000 Monday to Friday 9am to 8pm. Alternatively, you can email on tralee@citinfo.ie or log on to www.citizensinformation.ie.

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Double award win for Jessie Buckley

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Killarney-born actress Jessie Buckley celebrated a historic weekend by securing Lead Actress awards at both the Irish Film and Television Academy (IFTA) and the British Academy Film Awards (BAFTA).

Buckley was honoured for her role as Agnes in the film ‘Hamnet’, becoming the first Irish woman ever to win the BAFTA for Leading Actress.


The weekend of success began on Friday night in Dublin, where she was presented with the IFTA for Lead Actress by Stephen Rea.

Buckley, who grew up in Killarney, described the homecoming as deeply emotional, stating that the recognition meant a great deal because of her love for mothers and women.

She also paid tribute to her co-star Paul Mescal, who won Supporting Actor at the same ceremony.


On Sunday evening, Buckley jetted to London for the BAFTA ceremony at the Royal Festival Hall, where fellow Irish actor Cillian Murphy presented her with the Leading Actress award.

During her acceptance speech, she admitted she never imagined as a little girl that she would be allowed to make a film.


Buckley dedicated her win to the women who have inspired her and encouraged her to break traditional moulds. “This really does belong to the women past, present and future who taught me and continue to teach me how to do it differently,” she said.


In a moving moment, she also shared the award with her young daughter, who has travelled with her throughout the production of the film.

She described being a mother as the “best role” of her life and promised to remain “disobedient” as a parent.

Her goal, she explained, is to ensure her daughter can belong to a world in all her “complete wildness” as a young woman.

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High-end vehicle stolen in Killarney overnight theft

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A high-end vehicle was stolen from the Killarney urban area during the early hours of Tuesday morning, February 24.


The theft occurred between midnight and 6 am, with reports indicating that a high-end Audi was taken from a residential area.


Gardaí received a formal report of the vehicle theft this morning and have launched an immediate investigation into the matter.


A Garda spokesperson told the Killarney Advertiser that investigations are currently ongoing. Local officers are appealing to anyone who may have noticed suspicious activity in the Killarney town area overnight, or anyone with dash-cam footage from the midnight to 6 am period, to contact Killarney Garda Station on 064 6671160.

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