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Facebook launches ‘Small Business Resource Hub’ to help businesses manage impact of COVID-19

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COVID-19 has created unexpected challenges for many of these businesses across Ireland. With this in mind, Facebook has launched a new ‘Small Business Resource Hub’ to support Irish small businesses.

Small and medium sized businesses are the engine of job growth and development in the Irish economy. As a sector, it’s diverse and vibrant. According to the latest Seanad Public Consultation Committee Report on SMEs in Ireland, the sector accounts for over 99% of active enterprises in Ireland and employs 65% of the population. The ‘Business Resource Hub’ has a range of resources such as a resiliency tool kit and online training sessions designed to help businesses minimise disruption, increase their ability to survive and even thrive during and after these challenging times.
The Facebook ‘Small Business Resilience Toolkit’ encourages businesses to assess their business resilience, for example it prompts businesses to identify the business activities that are essential for continued operation during a disruption and consider the impact to business and distributor operations and determine an action plan to mitigate or plan for significant disruptions.
Resiliency planning is about being prepared to manage any disruption and ensure the continuation of services and communication to customers and employees. Facebook’s new resource hub provides support and advice to help businesses put an action plan, suited to the needs of any business, in place.
Below are five steps a business can take today:

1. Keep yourself safe and informed.
Stay up to date by following credible, official sources such as the HSE and World Health Organisation (WHO) so you can respond quickly to changes that could affect you or your customers. Follow updates from the HSE at www.hse.ie/coronavirus or follow them on Facebook or Instagram.
2. Stay in touch with your customers.
Proactively share important information with your customers using email, your website, Facebook page, Instagram business profile or however you typically connect. It is possible to pin important posts to the top of your Facebook page for quick viewing. You might include information about the measures you're taking to make your premises or products safe, or how you will handle customer enquiries if there are expected delivery delays.

3. Try hosting online events.
In case you need to postpone or cancel any planned events as a result of the outbreak, connect with your customers directly on their phone with an online webinar, or organise live sessions using social channels such as Facebook or Instagram.

4. Prepare a customer service plan.
In order to be responsive and transparent with your customers during this challenging moment, prepare for incoming questions and requests. Consider drafting templated responses for your emails or set up instant-reply messages with information you expect your customers will be looking for. Connect with your customers for free in real time using Instagram Direct messages, Messenger or setting up a WhatsApp Business profile.

5. Provide a list of frequently asked questions (FAQs).
Prepare a list of responses for questions your customers are likely to ask, and provide as much detail and reassurance as possible in your answers.

The Business Resource Hub is the latest step Facebook has taken in its response to the Coronavirus. Visit the Facebook Newsroom for more information on how Facebook is keeping people safe and informed.

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Soroptimists fundraising efforts not “hampered” by COVID

By Michelle Crean COVID didn’t “hamper” their efforts this year as members of the Killarney Soroptimist Club came together and gave generously to charity. Members of the group couldn’t hold normal meetings this year due to the ongoing restrictions but pulled together to continue supporting a women’s aid countywide service. Along with family and friends […]

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By Michelle Crean

COVID didn’t “hamper” their efforts this year as members of the Killarney Soroptimist Club came together and gave generously to charity.

Members of the group couldn’t hold normal meetings this year due to the ongoing restrictions but pulled together to continue supporting a women’s aid countywide service.

Along with family and friends they created Christmas hampers for the third year running and donated them to the ADAPT Centre in Tralee on Tuesday.

There, they presented them to Catherine Casey, who is the Manager of ADAPT Women’s Refuge Centre.

“It is wonderful to be in a position to donate these Christmas hampers to ADAPT once again this year,” Killarney Soroptimist Club President, Teresa Irwin, said.

“Due to COVID and not being able to hold normal club meetings we were unsure what we could manage. We are thrilled with the response since we decided to go ahead and amazed at the generosity and the number of hampers. We wish to thank all those that donated. Hopefully the residents of ADAPT will enjoy them.”

Catherine said that they were once again very grateful to all the members of the Killarney Soroptimist Club.

“We recognise that there is a lot of organising and work done by the Club President Teresa Irwin and all the members in collecting and putting the hampers together. It is heartwarming to see the support and generosity of the club. ADAPT Kerry and the Killarney Soroptimists have built a very good relationship over the last number of years and they have lead many campaigns to highlight our service in the Killarney area, including taking part in the ‘Safe Homes, Safe Communities’ initiatives. There is no doubt that their work raises awareness of our service and has contributed to many more women making contact with us for support by phone, through our outreach service and availing of refuge.”

If you would like to talk to ADAPT Kerry please ring 066 7129100 anytime.

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Time to get your Santa letters posted!

We hope you have your Christmas letter written – and checked it twice – because Santa is waiting for it to be posted! And thanks to the Christmas in Killarney committee it’s now so much easier to get it to him with the special Santa post box on College St. just outside Lana. His elves […]

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We hope you have your Christmas letter written – and checked it twice – because Santa is waiting for it to be posted!

And thanks to the Christmas in Killarney committee it’s now so much easier to get it to him with the special Santa post box on College St. just outside Lana.

His elves will collect the post every night at midnight and bring them straight to the North Pole.

After taking part in the magical parade in town on Saturday evening, Santa spoke to the Killarney Advertiser and said he is so excited to deliver the toys later this month.

“Season’s Greetings to everyone,” Santa said.

“I would like to remind all the boys and girls in Killarney and Kerry to write and post their letters to me as soon as possible. They can use the green post box on College St and my elves will collect the letters every night when everyone is asleep! I can’t wait to get in my sleigh and deliver all the fantastic presents on Christmas Eve. Remember, be good, the elves are watching!”

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