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Credit Unions emerge as customer experience champions

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Killarney Credit Union.

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FOR the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016. The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in second position and An Post in third place.

The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.

Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated: “This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”

Credit unions are deeply embedded in the communities they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.

Mark added: “As member-owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future." A full copy of the CXi 2016 report is available at www.cxi.ie.

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Women’s Aid highlights rising femicide figures following Killarney death

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Women’s Aid highlights rising femicide figures following Killarney death

Following the violent death of Jamey Carney in Killarney on Tuesday, national charity Women’s Aid has released a stark update regarding violence against women in Ireland.

According to the Women’s Aid Femicide Watch for the Republic of Ireland, eight women have died in violent circumstances so far this year.

This figure already exceeds the total of seven women recorded during the entirety of 2025.

Sarah Benson, CEO of Women’s Aid, said:

“Violence, abuse, and even at its extremes, death, are still a reality for many women living in Ireland. After the devastating murder of Ashling Murphy in 2022, Ireland said never again. But Ireland has not lived up to that promise.

“Since then, 40 women have died violently in Ireland. That is 40 women with lives, dreams, family, friends and communities.

“Since we started the Women’s Aid Femicide Watch in 1996, 286 women have died violently in Ireland. Every death is an outrage. An absolute tragic loss of life resulting in utter heartache and trauma for those left behind.

“We are thinking today of those who will be deeply impacted by the loss of life in Killarney. Prevention of all domestic, sexual and gender-based violence is crucial and urgent.”

“The Women’s Aid Femicide Watch shows that 87% of women (where the case has been resolved) were killed by a man known to them. We also know that in Ireland, one in three women has been subjected to domestic abuse of some kind.

“Every woman has the right to be safe in her home and in her community, and this is just not the case. We must do the work required to achieve equality and safety for all, to make Ireland a country that truly has zero tolerance for domestic, sexual and gender-based violence.”

Support is available on the Women’s Aid 24-Hour National Freephone Helpline on 1800 341 900, or go to womensaid.ie to use the Instant Message Service or for more information on domestic violence and abuse.”

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Killarney Gardaí await post-mortem results as Muckross Road scene remains cordoned off

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Killarney Gardaí await post-mortem results as Muckross Road scene remains cordoned off

Gardaí investigating the discovery of a woman’s body at a residence on Muckross Road in Killarney are awaiting the results of a post-mortem examination to determine the direction of their inquiries.

It is understood that a full murder investigation is expected to be launched.

The deceased has been named locally as Jamey Carney, an American national in her 40s and the mother of a 13-year-old girl.

The scene at the domestic residence remains cordoned off today for a full technical examination, with a visible Garda presence continuing at the location.

An incident room has been established at Killarney Garda Station under a Senior Investigating Officer. Local businesses in the area have already begun supplying CCTV footage to assisting officers.

Speaking to the Killarney Advertiser, local councillor Martin Grady expressed the deep sense of shock in the area.

“I want to offer my condolences to the family,” Cllr Grady said. “This is an awful shock to the local community. I encourage anyone to come forward with any information they may have to An Garda Síochána. Whoever committed such a crime is a cowardly person and should get the maximum penalty.”

Gardaí continue to appeal to anyone who was in the Muckross Road area between the evening of Monday, July 6 and the afternoon of Tuesday, July 7 to come forward. They are particularly appealing to road users and business owners who may have dashcam or CCTV footage from the area during those times.

Anyone with any information is asked to contact Killarney Garda Station on 064 667 1160, the Garda Confidential Line on 1800 666 111, or any Garda station.

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