FOR the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016. The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in second position and An Post in third place.
The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.
Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated: “This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”
Credit unions are deeply embedded in the communities they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.
Mark added: “As member-owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future.” A full copy of the CXi 2016 report is available at www.cxi.ie.
Who’s in your circle?
Are you happy and where you want to be with your health, where you want to be financially or are you going through the motions each day, unsure of your purpose? Are you supported by others when you’re struggling or only supported by others when things are going well?Are you looking forward to […]
Are you happy and where you want to be with your health, where you want to be financially or are you going through the motions each day, unsure of your purpose?
Are you supported by others when you’re struggling or only supported by others when things are going well?
Are you looking forward to the next five, 10, 20 years of your life?
If you answered “no” to any of these questions, I encourage you to look around at the people you spend your time with. Your time is your most expensive asset. Your mind is your most expensive real estate.
With whom you spend your time, and those that you permit to impact your thoughts and decisions will have a great impact on your life.
From the outside looking in, our gym culture is the most difficult health benefit for others to understand.
Now more than ever all our brains are fed is chaos, division, selfishness and negativity. We can’t have that here. Those that thrive in that environment aren’t a good fit for us, and they won’t last long here. Either they’ll leave on their own, or we’ll tell them it’s time to go.
Years ago, when I was struggling with some people decisions (personally and business); one of my mentors told me something that continues to stick with me. It’s since been something I have said to people many times;
“The people that have helped you get to where you are may not be the same people that can help you get to where you want to go.”
Ask yourself these three questions;
* Who’s in your circle?
* Who do you need to start spending less time with?
* In order to get where you want to be, what kind of people do you need to start spending more of your time with?
Now it’s time to get to work. Start spending less time with those dragging you down. Start surrounding yourself with the people that won’t condone your behaviours that aren’t consistent with your goals, support your work ethic, help you to learn from your failures and will be excited to celebrate your successes.
When you are ready, we are here to help. Book your complimentary consultation by visiting our website www.activate.ie.
Get on your bike from The Rose Hotel!
There’s an energetic way to explore Tralee and its surrounds this summer as a new bike rental company has teamed up with The Rose Hotel. Tralee Bike Rental have opened a new bike kiosk located at the hotel where visitors and locals can now hire a bike. “This is a fantastic service for our […]
There’s an energetic way to explore Tralee and its surrounds this summer as a new bike rental company has teamed up with The Rose Hotel.
Tralee Bike Rental have opened a new bike kiosk located at the hotel where visitors and locals can now hire a bike.
“This is a fantastic service for our customers and we are thrilled to be part of this new collaboration with Tralee Bike Rental. We wish Maurice and his team the very best of luck, and I know all our guests and visitors to Tralee are going to really enjoy this new service exploring Tralee and its surrounds,” Mark Sullivan, General Manager, The Rose Hotel, said.
Tralee Bike Rental have a fleet of comfortable, top quality Hybrid Bikes – ideal for a leisurely cycle, and power assisted eBikes. For families, child seats or trailer for the little legs that can’t cycle yet can be provided!
“We are thrilled to have our new business, Tralee Bike Rental, located on the grounds of The Rose Hotel,” Maurice Whelan, Tralee Bike Rental, said.
“With so many visitors coming to Tralee, we feel this will be a fantastic service and partnership. Included in the bike rental is access to a self-guided tour via our App, which has preloaded moderate and more energetic cycling tours of Tralee.”
The Rose Hotel have a new package, Tralee Activity Break, with bike hire included. You can book this package online at www.therosehotel.com or call 066 7199100.
To contact Tralee Bike Rental, visit www.traleebikerental.ie or call 085 2605817.
Currow kids go toddling to raise vital funds
70 toddlers from Currow Play School have become Ireland’s littlest fundraisers as they stepped out to raise vital funds for vulnerable children. They took part in the Barnardos Big Toddle which this year has the theme of ’Community Helpers’. Barnardos currently works with just under 18,000 children and families across Ireland and the funds raised will support Barnardos Early Years […]
70 toddlers from Currow Play School have become Ireland’s littlest fundraisers as they stepped out to raise vital funds for vulnerable children.
They took part in the Barnardos Big Toddle which this year has the theme of ’Community Helpers’.
Barnardos currently works with just under 18,000 children and families across Ireland and the funds raised will support Barnardos Early Years services.
“This year, Currow Play School turns 25 and we have been taking part in Barnardos Big Toddle since 2006, which is 18 years of toddling in aid of vulnerable children,” Catherine Fleming form Currow Play School said.
“Our toddle is a highlight for the children and the team every year. It’s fantastic to get the little ones involved in something so worthwhile at a young age, it’s always a great day of fun. Barnardos provides a huge number of services in communities across Ireland, but these can only continue with help from the public. The toddle runs throughout June so I would implore anyone with toddlers or wobblers at home to sign up for Barnardos Big Toddle supported by Pipin Pear today.”
Anyone wishing to take part can register today at www.barnardos.ie/bigtoddle.
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