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Credit Unions emerge as customer experience champions

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Killarney Credit Union.

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FOR the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016. The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in second position and An Post in third place.

The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.

Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated: “This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”

Credit unions are deeply embedded in the communities they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.

Mark added: “As member-owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future." A full copy of the CXi 2016 report is available at www.cxi.ie.

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Ballycasheen junction to get upgraded this year.

A long awaited solution to traffic problems where Ballycasheen Road meets the N22 Cork Road looks like finally being resolved this year. Late last year Transport Infrastructure Ireland allocated €1.2m to be spent on the section of road between the Park Road roundabout and Ballycasheen junction. “Technical Approval for the improvements, along this section which […]

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A long awaited solution to traffic problems where Ballycasheen Road meets the N22 Cork Road looks like finally being resolved this year.

Late last year Transport Infrastructure Ireland allocated €1.2m to be spent on the section of road between the Park Road roundabout and Ballycasheen junction.

“Technical Approval for the improvements, along this section which include Active Travel provision and Junction Improvements at Ballycasheen, is being sought from TII before commencing,” a council spokesperson confirmed. “The elected members will be briefed on the proposals ahead of the commencement of the statutory process in early 2022.”

The council official was responding to a request by Cllr John O’Donoghue who sought an update on progress being on a promised “more user friendly junction.”

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€2.3m funding for Kerry schools under Summer Works Programme

Minister for Education and Kerry TD Norma Foley has today (Monday) announced funding of €2.3 million for the approval of 24 projects across Kerry under the Department’s 2022 Summer Works Scheme. This funding is part of the overall package of €65m for a total of 497 projects around the country. “I am delighted to confirm […]

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Minister for Education and Kerry TD Norma Foley has today (Monday) announced funding of €2.3 million for the approval of 24 projects across Kerry under the Department’s 2022 Summer Works Scheme.

This funding is part of the overall package of €65m for a total of 497 projects around the country.

“I am delighted to confirm this significant tranche of funding which will provide further investment for schools in Kerry under the Summer Works Scheme,” Minister Foley said.

“School communities have shown great resilience, flexibility and leadership in adapting to the many challenges that arose over the course of the pandemic. This funding is a further endorsement of the excellence in education provided by schools across the county. I am announcing the Summer Works Scheme projects now so that schools have a good lead-in period to plan and deliver the projects in summer 2022,” she said.

“Today’s announcement follows on from the enhanced minor works funding which was delivered to schools a number of weeks ago.”

The projects for Kerry included in today’s announcement include Mechanical Works at Two Mile Community NS and Spa National School, Science Labs including Gas Works at Community College Killorglin and Castleisland Community College, as well as Roof Works at Scoil Phobail Sliabh Luachra. 

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