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Credit Unions emerge as customer experience champions

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Killarney Credit Union.

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FOR the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016. The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in second position and An Post in third place.

The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.

Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated: “This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”

Credit unions are deeply embedded in the communities they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.

Mark added: “As member-owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future." A full copy of the CXi 2016 report is available at www.cxi.ie.

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Gleneagle Concert Band opens recruitment drive for new members

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The Gleneagle Concert Band is inviting new members of all ages to join the ensemble as it prepares for its new season starting this September.



Open to children, young people, and adults from Killarney and surrounding areas, the band offers specialist instrumental tuition starting from age nine. Beginners can take lessons in clarinet, flute, saxophone, trumpet, trombone, French horn, euphonium, tuba, percussion, and drums before progressing into the main band.

No previous experience is required for adults or children. The band also welcomes adults who already play an instrument or wish to return to music after a break.

“What makes Gleneagle special is that our musicians don’t just rehearse in a room and play the occasional concert,” said Music Development Officer Vincent Condon. “They perform at major events, festivals and community occasions, take part in film productions, travel internationally and, importantly, have fun together as a band. The band is open to everyone. We welcome young people who want to learn an instrument, as well as adults who have previous musical experience and would like to return to playing.”

For information on registration and lessons, contact 087 222 9513 or visit the band’s social media pages.

Busy summer of events


The Gleneagle Concert Band has concluded a busy 12 months featuring public performances, festival appearances, and charity work.

Highlights included the annual summer street concerts in Killarney town, along with performances at Puck Fair, the Rose of Tralee, and the Summer in Killarney Festival. Band members were also involved in the filming of Jimmy, an upcoming Hollywood biographical drama based on actor Jimmy Stewart.

Community fundraising remained a focus over the past year, with the band supporting local causes including the Kerry Stars Special Olympics Sports Club and Recovery Haven Kerry Cancer Support House alongside a sold-out Annual Concert.

Following a tour to Seville in 2025, the band has confirmed its next overseas trip to Bilbao and San Sebastián in northern Spain, scheduled for August 2027.

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New seating unveiled as Spa GAA celebrates

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It has been a busy period at Spa GAA as the club continues to develop its ground facilities while also marking a major milestone in its sporting history.

The club recently completed further ground improvements with the installation of new seating on the clubhouse side of the pitch.

Located over the terrace area directly on the halfway line, the new seating offers an upgraded viewing area for spectators.

Club volunteer John Hannon of JH Fitout Ltd, who also coaches the Under 10 boys team, assisted with the installation work.


Alongside the developments on the pitch, over 100 people gathered for the club’s annual mass, which was celebrated by Club President Fr Tim O’Sullivan and Club Vice President Fr Michael O’Donoghue.


Following the service, Spa GAA held a special presentation to honour the 60th anniversary of the 1966 O’Donoghue Cup winning team.

All surviving members of the historic side attended the gathering, alongside family representatives of deceased players and team mentors.

The evening provided a chance for the club community to come together, reflect on past successes, and share memories of one of the most famous teams in Spa GAA history.

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