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Credit Unions emerge as customer experience champions

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Killarney Credit Union.

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FOR the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016. The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in second position and An Post in third place.

The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.

Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated: “This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”

Credit unions are deeply embedded in the communities they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.

Mark added: “As member-owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future." A full copy of the CXi 2016 report is available at www.cxi.ie.

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Shades are spot on for the greening of Killarney

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Killarney will leave every other town in the country green with envy when the whole place turns a distinctive shade of green in the lead up to and during the St Patrick’s Festival.

From early this month, buildings across the town and the surrounding area will be illuminated in vibrant green, including landmarks such as St Mary’s Cathedral, the Franciscan Friary, St Mary’s Church of Ireland, Methodist Church, Ross Castle and Killarney Courthouse.


In addition, several hotels, shops, restaurants and pubs will join in the celebration and a public vote on Facebook will select Killarney’s Best Green Themed Building.


Shop windows will be decorated, locals and visitors dress in shades from emerald to lime and colourful hats and costumes add to the fun.


Businesses have been urged to make a special effort this year and the entire town will be a winner.

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Fossa/Two Mile Comhaltas plans two St Patrick’s Céilithe

Members of the Fossa Two Mile Comhaltas recently gathered at the Fossa Community Centre to mark a significant milestone for their branch while giving back to the community. Catherine Joy, […]

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Members of the Fossa Two Mile Comhaltas recently gathered at the Fossa Community Centre to mark a significant milestone for their branch while giving back to the community.

Catherine Joy, Tim Kissane, and Therese Kissane were proud to present a cheque for €3,234.00 to Catherine Foley, who accepted the donation on behalf of Children’s Hospital Crumlin and Ronald McDonald House Charities. The funds were the result of a series of successful events held throughout the past year to celebrate the branch’s 20th anniversary.
The journey to this donation began in September 2025 with a special 20-Year Reunion Celebration that brought members past and present together to reflect on two decades of music and culture. This was followed by a vibrant Céilí in December 2025, which was organised with the help of the branch’s dedicated set dancing teacher, Catherine Joy. The combined proceeds from these celebrations highlight the incredible generosity and spirit of the local Fossa community and the ongoing support for the branch’s work.
The celebrations are far from over as the group looks toward a busy spring season. Fans of traditional music and dance can look forward to the Annual Rambling House, which is set to take place on March 14 at the Castlerosse Park Hotel. Shortly after, the group will return to the Fossa Community Centre for another Céilí on Sunday, March 22. These upcoming events offer another chance for the community to come together in celebration of Irish heritage and the branch’s continued success.

Photo Caption: Catherine Joy, Tim and Therese Kissane presenting €3,234 to Catherine Foley on behalf of Fossa Two Mile Comhaltas. Photo by Michelle Cooper Galvin.

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