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Bank of Ireland’s Killarney branch to remain open

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By Michelle Crean

Bank of Ireland has today (Monday) said it plans to temporarily close 101 branches from tomorrow, while 161 will remain open - including its Killarney branch.

The bank took the decision as it has experienced a reduction in footfall in recent weeks in its branches.

The banks will continue to provide external ATM cash withdrawal services and normal opening hours will continue in the branches that are open.

“Due to the evolving situation we’re making the changes (March 24th) to our branch network to focus on high demand services and locations during COVID-19, the impact on Kerry will be that two locations will temporarily close, these are Killorglin and Castleisland,” Hugh Gleeson,
South Kerry Manager with Bank of Ireland, told the Killarney Advertiser today.

“We ask all customers affected to please use Killarney, Tralee and Listowel branches where appropriate. These changes refocus our branch network to our larger locations, which will help us support social distancing. This is extremely important for our customers and colleagues, whose safety and well-being is our top priority.”

Open branches will continue the provision of priority service for our over 65s and carers – 10am to 11am Monday to Friday, he added.

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New Patient Advocacy Service offering support to Kerry people

A newly established Patient Advocacy Service is offering support to people in the Kerry area who want to make a complaint about the care they have received in a public hospital. The service provides free, independent and confidential information and support to people making a formal complaint about their care in a Health Service Executive […]

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A newly established Patient Advocacy Service is offering support to people in the Kerry area who want to make a complaint about the care they have received in a public hospital.

The service provides free, independent and confidential information and support to people making a formal complaint about their care in a Health Service Executive (HSE) funded public acute hospital.

People in the Kerry area looking for support can contact the Patient Advocacy Service confidential helpline on 0818 293003 to speak to a trained advocate who will help them to get information on the HSE’s complaints investigation process, called ‘Your Service, Your Say’.

The professionally trained independent advocate will support and empower the person making the complaint, with the aim of highlighting their views and concerns.

The advocate will explain to the person how to write a formal complaint and what to include in it. They will also help the person prepare for meetings with the HSE about their complaint, and they will help the person explore their options following a response from the HSE to their complaint.

“Until now, people in Kerry and across Ireland who experienced difficulties in the Irish health service often felt there was nowhere for them to turn,” Service Manager for the Patient Advocacy Service, Claire Lehane, said.

GUIDANCE

“The newly established Patient Advocacy Service offers patients the guidance and information they need to make a complaint when they are unhappy with the care they receive. It is free, independent and run by our professionally trained patient advocates who will use their compassion and knowledge to guide people through the HSE complaints process.”

The helpline is open Monday to Friday from 10am until 4pm, including lunchtimes. You can also email info@patientadvocacyservice.ie or for more information see patientadvocacyservice.ie.

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New Kerry Dublin flight takes off

By Sean Moriarty The Kerry-Dublin air route returned to the skies for the first time in nearly seven weeks today (Wednesday). Budget airline Ryanair has taken over the route following the collapse of Stobart Air on June 12. At around 1pm, one of Ryanair’s Boeing 737-800 aircraft landed at the airport after completing its 50 minute […]

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By Sean Moriarty

The Kerry-Dublin air route returned to the skies for the first time in nearly seven weeks today (Wednesday).

Budget airline Ryanair has taken over the route following the collapse of Stobart Air on June 12.

At around 1pm, one of Ryanair’s Boeing 737-800 aircraft landed at the airport after completing its 50 minute journey for Dublin.

Less than 25 minutes later it was back in the sky again for its return journey to the capital.

The flight will operate once a day until September 1 when the frequency will increase to twice daily.

“We are happy to report a positive start to the service which has been absent since early June,” the airport’s CEO John Mulhern told the Killarney Advertiser. “Ryanair intends to operate the route once a day until the end of August and has committed to restoring a twice-daily service from September.”

The route is operated on a commercial basis by Ryanair. Since 2011, Aer Lingus, through its subsidiary Aer Lingus Regional or its partners Aer Arran and Stobart Air operated the flight as a Government support Public Service Obligation (PSO). Previously, between 2008 and 2011 Ryanair operated the route on a commercial basis but withdrew at short notice as it could not make it profitable.

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