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Aghadoe Heights Hotel and Spa, First in Kerry with Service Excellence Award

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The renowned five star Aghadoe Heights Hotel and Spa in Killarney has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme. David Strahan, from Failte Ireland was in Killarney last week to present the hotel with the new Service Excellence Business Award.

“Guest-focussed service has always been an absolute priority in our business”, says Niall Coffey, General Manager of Aghadoe Heights Hotel and Spa. “we cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

The hotel is renowned for the longevity of many of its team members and continuously invests time and energy into ongoing team training, for both existing and new employees. Niall is delighted to collaborate with support platforms such as Failte Ireland’s Service Excellence Programme to upskill his team and ultimately enhance the visitors experience, keeping Killarney on the map as one of Ireland’s premier destinations.   

Colleagues at the Aghadoe Heights Hotel and Spa completed specialised training modules that covered areas such as best in class service, customer standards, enhancing the guest journey and cultural awareness. 

Pic: David Strahan, Failte Ireland, presents the Service Excellence Business Award to Niall Coffey, General Manager, and his team at Aghadoe Heights Hotel and Spa in Killarney, Co. Kerry

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Soroptimist make €3k donation to Rockmount Care Centre

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Members of the Killarney Soroptimist Society visited the Rockmount Care Centre on Wednesday, to present a cheque for €3000 to Nurse Manager Mary Hussey.


The significant sum was raised during the society’s successful annual pancake morning held on Shrove Tuesday at the Killarney Avenue Hotel.
Rockmount Care Centre provides essential support as a dedicated day care facility for individuals living with Dementia and Alzheimer’s, serving many clients and families from the Killarney area.
These funds arrive at a vital time, as they are earmarked for the centre’s new sensory garden project, which is currently in the design phase.
Pictured at the presentation are Soroptimists members handing over the proceeds to Mary Hussey. The society extended their thanks to the Killarney Avenue Hotel and all those who supported the fundraiser to help make this donation possible.

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Public realm works begin on Main Street and Kenmare Place

Repair works for the Killarney Public Realm project officially commenced on Monday, April 20, following approval from the Department of Housing, Local Government and Heritage. This phase of the project, […]

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Repair works for the Killarney Public Realm project officially commenced on Monday, April 20, following approval from the Department of Housing, Local Government and Heritage.

This phase of the project, funded by the URDF, focuses on enhancing the streetscape and accessibility of both Main Street and Kenmare Place.
To allow the appointed contractors to carry out the investment safely, a section of the R-878 on Main Street, stretching from Kenmare Place to Plunkett Street, is now closed to traffic. This first period of construction is scheduled to run from April 20 until July 3.
Recognising the importance of the tourism season, the council has confirmed the street will fully reopen from July 4 to October 4 to accommodate peak summer traffic. Following this break, works will resume for a second period starting October 5 and running until December 4.
While vehicle diversions are in place, pedestrian access to all businesses and emergency service access will be maintained throughout the construction phases. Kerry County Council stated that these works are part of a wider programme to improve the safety and quality of the town centre and has thanked the public and local business owners for their cooperation during these essential improvements.

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