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Aghadoe Heights Hotel and Spa, First in Kerry with Service Excellence Award

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The renowned five star Aghadoe Heights Hotel and Spa in Killarney has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme. David Strahan, from Failte Ireland was in Killarney last week to present the hotel with the new Service Excellence Business Award.

“Guest-focussed service has always been an absolute priority in our business”, says Niall Coffey, General Manager of Aghadoe Heights Hotel and Spa. “we cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

The hotel is renowned for the longevity of many of its team members and continuously invests time and energy into ongoing team training, for both existing and new employees. Niall is delighted to collaborate with support platforms such as Failte Ireland’s Service Excellence Programme to upskill his team and ultimately enhance the visitors experience, keeping Killarney on the map as one of Ireland’s premier destinations.   

Colleagues at the Aghadoe Heights Hotel and Spa completed specialised training modules that covered areas such as best in class service, customer standards, enhancing the guest journey and cultural awareness. 

Pic: David Strahan, Failte Ireland, presents the Service Excellence Business Award to Niall Coffey, General Manager, and his team at Aghadoe Heights Hotel and Spa in Killarney, Co. Kerry

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Dancing classes set to unite communities

By Michelle Crean There’s no language barrier when it comes to dancing – which is why one local group is organising classes to unite communities. KASI, the Killarney Immigrant Support […]

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By Michelle Crean

There’s no language barrier when it comes to dancing – which is why one local group is organising classes to unite communities.

KASI, the Killarney Immigrant Support Centre, has teamed up with dance instructor John Moriarty to teach both Ukrainians and multiple cultures living in Kerry Irish set dancing steps from next week.

The first class will take place on Tuesday evenings, starting next week (September 27) at St Mary’s Parish Hall at 6.30pm and all are welcome to join.

The idea is to help Ukrainians living in Killarney and Kerry to come and have fun and get to know locals better, KASI coordinator, Marilyn Catapat-Counihan, explained to the Killarney Advertiser.

“We have a women’s group for all ages where we do crochet, sewing and art and crafts, where they can talk which is good. I had the music on and they were dancing. I asked if they would like to do dancing classes so I organised it with John Moriarty who is well known in Killarney.”

She added that the women are very excited to learn set dancing and get to know other people from the area.

“Sometimes when you meet new people the language can be a barrier and when you’re dancing everybody is moving. He will open it to everyone so there’ll be integration, it’s fun as well. They are all very excited.”

To find out more contact John on 086 1579381.

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Multiple Sclerosis Walk celebrates 20 years

By Sean Moriarty The rising cost of fuel is already having a negative effect on charity events with some limiting numbers. On October 9, the annual Multiple Sclerosis South Kerryv Walk […]

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By Sean Moriarty

The rising cost of fuel is already having a negative effect on charity events with some limiting numbers.

On October 9, the annual Multiple Sclerosis South Kerryv Walk takes place over the Old Kenmare Road.

First run in 2002, this year’s event will celebrate 20 years since its foundation but two years were lost as a result of the pandemic.

This year’s walk will be limited to 150 people – three coach loads – so event organisers can cut back on running costs.

It will only be possible to participate in this year’s event if walkers pre-register.

“Walkers must raise at least €40 to make it worthwhile,” organiser John O’Shea told the Killarney Advertiser.

“Spaces are limited, 150 people equals three coaches and we need smaller coaches to get into the start of the Old Kenmare Road as that is just a bog road. We have limited numbers for cost and operational reasons.”

Mr O’Shea thanked event sponsors O’Callaghan Coaches and The Gleneagle Hotel for their support of the event.

Registration forms can be obtained by calling John on 087 2348824.

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