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The Gleneagle Group was named the ‘Best Innovative Place to Stay’ at the Irish Tourism Industry Awards on Friday. The progressive hotel group received the award for their innovative work in making their hotels and visitor experiences accessible to all.
Considered to be the highest accolades in the tourism industry, the Irish Tourism Industry Awards encourage, recognise and celebrate excellence in the tourism sector. They are organised by the Irish Tourism Industry Confederation (ITIC), Fáilte Ireland and Tourism Ireland. Presenter, Kathryn Thomas hosted the gala awards evening, which took place in Dublin at the Clayton Hotel Burlington Road. The awards were presented by Minister for Transport, Tourism and Sport, Shane Ross TD.
The Gleneagle Group had already made history in the hospitality industry in July 2018 by becoming the first business in the world to be accredited by the European Network for Accessible Tourism.
“We chose The Gleneagle Group as the winner of this category,” John Naughton CEO of Glen Dimplex Group, speaking on behalf of the judging panel, said.
“They have developed an excellent and well thought out concept and have delivered on it. They have supported this with an investment commitment to broadening accessibility to all and we consider them to be a leader in this field and a worthy winner.”
Gleneagle Group CEO Patrick O’Donoghue added it is an honour to be recognised for their work in accessible tourism.
“Our ethos is to be more than just a group of hotels, to offer more to our guests and to do more for them too. For the past three years we have focused on making our properties accessible, welcoming and a supportive environment for everyone. We have implemented a series of improvements and innovations to ensure our guests experience an unbroken chain of accessibility whilst on their customer journey. Our work in this area is ongoing and we are fully committed to continuously improving our offering through research and customer feedback.”