By Sean Moriarty

An Post has apologised to Killarney customers after many were forced to queue outside in sub-zero temperatures earlier this week.

One Killarney resident contacted the Killarney Advertiser after they had a bad experience on Monday in what was a particularly busy day at the New Street branch.

“The post office in Killarney is so poorly designed and there are not enough staff on duty to handle, at peak times, the customers requiring counter services. Today [Monday] people were queuing in very cold temperatures,” he said.

“There is nowhere to wrap parcels, space for customers is at a minimum and only two or three counters are open at any given time; staff are very professional but the post office is understaffed.”

A spokesperson for An Post apologised.

“We faced a very busy pre-Christmas Monday with packets and parcels prepared over the weekend for posting, many of them headed for international destinations and requiring extra levels of processing. We are conscious of matching available staff to busy periods during the day particularly in the busy 12noon to 3pm period and will be conscious of that in the busy days to come,” she said.

“We will work hard in the coming days to ensure that customers are dealt with efficiently and without undue delay. Thanking all our customers for their understanding at this busy time.”