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Irish Credit Unions top league table for the eight year

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Credit unions have topped the league table for the best customer experience in Ireland at the official CXi awards announced this week.

This is a record-breaking eighth year in a row that credit unions have topped the CXi poll.

“Once again, we see Irish credit unions top the poll for best customer experience in this year’s CXi report," Mark Murphy, CEO of Killarney Credit Union, said.

"This is a huge endorsement of the excellent customer experience we offer our members on a daily basis through face to face engagement in our offices, and through our online and digital offerings. In a year which has seen Ulster Bank and KBC withdraw from the Irish market, more and more consumers are realising the importance of excellent service from a financial provider with a social ethos. We put our members’ needs at the heart of everything we do, and we will always be there for them. It’s no coincidence that we’ve seen a significant increase in the number of consumers who have switched their bank accounts to our credit union since the beginning of the year. The results from the CXi report speak for themselves and it is a testament to the dedication and the hard work of staff and volunteer directors in Killarney Credit Union and in every credit union in Ireland.”

The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 28,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.

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BREAKING: Kerry ETB Awarded €2.3m to purchase Pretty Polly Site

The Kerry Education and Training Board (Kerry ETB) has been awarded €2.3 million in funding to purchase the former Pretty Polly site on Upper Park Road, Killarney. The funding, announced […]

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The Kerry Education and Training Board (Kerry ETB) has been awarded €2.3 million in funding to purchase the former Pretty Polly site on Upper Park Road, Killarney.

The funding, announced this morning by Minister for Further and Higher Education, Research, Innovation and Science, James Lawless TD, will allow Kerry ETB to develop the site as a new Tourism Sector Training College. The proposed facility will focus on training for the hospitality and tourism industries.
Kerry TD Michael Cahill described the announcement as “a major vote of confidence in Killarney and the wider Kerry tourism industry.”
“This is immense news for the town,” said Deputy Cahill. “It will mark Killarney out officially as the tourism capital of Ireland by providing a Hospitality Sector Training College right in the heart of the county.”
Deputy Cahill said he had been advocating for such a development since entering the Dáil, adding that the investment “will be a gamechanger for the hospitality sector in Killarney and Kerry.”
He also recalled the former CERT training centre that operated at the Torc Great Southern Hotel in the 1970s, noting that this new project would revive that legacy for a new generation of tourism professionals.
The Pretty Polly site, vacant for many years, will now be transformed into a key educational and economic hub for the region once the project proceeds.

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Coffee morning being held in memory of late Kevin O’Shea

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A coffee morning will take place in the Aghadoe Heights Hotel next week in memory of the late Kevin O’Shea.


It will take place on October 18 from 11am to 1pm.


All proceeds will go to Kerry Hospice Foundation, Kerry Cancer Support Group and Recovery Haven.


For those who are unable to make it on the day, you can make a donation online by scanning the QR code on the picture.


Kevin’s family extended their heartfelt thanks to local businesses and hotels that have generously sponsored spot prizes, all to be won on the day.


They also said that any donation, big or small, is appreciated and all support is most welcome.

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