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Know Your Rights: Air passenger rights in the European Union

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Q: My flight was cancelled, what am I entitled to from the airline?

A: The airline must give you a choice of:

Rerouting to your final destination at the earliest opportunity or at a later date if you prefer, a refund of the cost of your ticket within seven days. You may also be entitled to compensation. It depends on when you were notified about the cancellation.

My flight is delayed, what am I entitled to?

You must be offered free meals and refreshments if your flight is delayed for:

Two hours or more and is for a distance of 1,500km or less, three hours or more and is for a distance of 1,500km or less within the EU, and between 1,500 and 3,500km outside the EU, four hours or more in the case of all other flights.

You must be offered free hotel accommodation if you need to stay overnight for one night or more, as well as transport between the hotel and the airport. You must be offered two free telephone calls, fax messages, or emails.

What if the flight is delayed for five hours or more?

Then you must be offered a full refund.

What if I get upgraded or downgraded?

If you are offered an upgrade, the airline cannot charge you anything extra. If you agree to be downgraded, the airline must reimburse you a percentage of the difference in price between your original seat price and the new seat price.

Read more about air passenger rights in the European Union on citizensinformation.ie.

You can call a member of the local Citizens Information Service in Kerry on 0818 07 7860. The telephone lines are staffed from 10am to 4pm from Monday to Friday. The National Phone Service is available on 0818 07 4000 Monday to Friday 9am to 8pm. Alternatively, you can email on tralee@citinfo.ie or log on to www.citizensinformation.ie.

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How will our Kerry TDs vote tomorrow?

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Tomorrow, Sinn Féin will be tabling a motion of no confidence against the Government after the protests that took place nationwide during the week.

Earlier today we asked our readers how would they vote in a no confidence motion against the Government?

Most of our readers said they would vote no confidence, while some said, yes they do have confidence in the Government.

One reader said: “Vote confidence. The only proper leadership over the last few days came from government. Courage came when needed despite how unpopular it looked in the moment. By contrast, opposition politicians wanted the country to burn to suit themselves”.

Another reader stated: “No confidence. Shambolic and heavy handed handling of protests this past week”.

However, some people didn’t have any confidence in either side with a reader saying: “No confidence in the no confidence! Different wings of the same bird! We need a complete overhaul of the political system”.

We asked the question to our 5 Kerry TDs before lunch-time today, asking them what their vote will be tomorrow.

We received one reply from Sinn Féin’s Kerry TD Pa Daly.

He will be voting no confidence in the Government tomorrow along with his party.

Other media outlets are reporting that Independent TD Danny Healy-Rae is undecided at the moment.

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Town centre-based software firm marks two years in business

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A Killarney-based software company is celebrating two years in business since expanding into the European market.

QT9 Software Ltd, which is located on Bohereencaol was established in 2024 as part of the company’s move to better serve customers across Europe.

The business is part of a US-based company founded 20 years ago in Chicago by Brant Engelhart.

Its Irish office is headed by Killarney resident Angela O’Sullivan, who serves as Operations Director.

QT9 Software currently employs four full-time staff members in Killarney and plans to increase that number by an additional two this year.

The company provides quality management software to businesses worldwide, with the Irish office helping to support European customers within their own time zones.

As part of its continued European expansion, the software company also opened a new data center in Amsterdam in 2025 to meet data storage and compliance requirements.

QT9 Software works with businesses that must meet quality standards such as ISO 9001 and ISO 13485, as well as industry-specific regulations across sectors, such as automotive, aerospace, food and life sciences.

Speaking about the milestone, Angela O’Sullivan said: “We’re very proud to have grown QT9 Software here in Killarney over the past two years. It has been a really positive journey so far, and we’re looking forward to continuing to build our team and support more customers across Europe.”

The company is also currently recruiting for an IT Systems Administrator, with details available in the appointments section on page 46.

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