News
Know Your Rights: Air passenger rights in the European Union
Q: My flight was cancelled, what am I entitled to from the airline?
A: The airline must give you a choice of:
Rerouting to your final destination at the earliest opportunity or at a later date if you prefer, a refund of the cost of your ticket within seven days. You may also be entitled to compensation. It depends on when you were notified about the cancellation.
My flight is delayed, what am I entitled to?
You must be offered free meals and refreshments if your flight is delayed for:
Two hours or more and is for a distance of 1,500km or less, three hours or more and is for a distance of 1,500km or less within the EU, and between 1,500 and 3,500km outside the EU, four hours or more in the case of all other flights.
You must be offered free hotel accommodation if you need to stay overnight for one night or more, as well as transport between the hotel and the airport. You must be offered two free telephone calls, fax messages, or emails.
What if the flight is delayed for five hours or more?
Then you must be offered a full refund.
What if I get upgraded or downgraded?
If you are offered an upgrade, the airline cannot charge you anything extra. If you agree to be downgraded, the airline must reimburse you a percentage of the difference in price between your original seat price and the new seat price.
Read more about air passenger rights in the European Union on citizensinformation.ie.
You can call a member of the local Citizens Information Service in Kerry on 0818 07 7860. The telephone lines are staffed from 10am to 4pm from Monday to Friday. The National Phone Service is available on 0818 07 4000 Monday to Friday 9am to 8pm. Alternatively, you can email on tralee@citinfo.ie or log on to www.citizensinformation.ie.
Regatta Queen crowned at annual dance
The annual Killarney Regatta Dance took place on September 25 as rowers, families and supporters came together to celebrate their...
Killarney Looking Good competition celebrates community pride
The annual Killarney Looking Good competition took place at the Great Southern Hotel on Wednesday night where Kerry GAA captain...
From Woodlawn to the world stage: How Drag, Lizzo, the Eurovision and Mom’s crafty needle-work made ‘Liam Bee’, BPerfect!
By Marie Carroll-O’Sullivan Not every road leads to Dublin. Some lead from Killarney to Cork, then London, and back again with...
Rising football star Luke Doolan talks life at Kerry FC This week, our Transition Year student Luke Mangan caught up...
Chamber members hear from Council CEO at luncheon
Killarney Chamber of Tourism and Commerce held their quarterly luncheon last Tuesday with Kerry County Council CEO Fearghal Reidy in...
Clifford brothers to test their game against golf’s elite
Kerry footballers Paudie and David Clifford will take on some of the biggest names in golf when they line out...
Athletic’s Luke Doolan Signs for Kerry FC
Killarney teenager Luke Doolan has signed for Kerry FC, making the move from local side Killarney Athletic. The 17-year-old forward...
Time change for Kerry team homecoming in Killarney
Celebrations are set to get underway in Killarney tonight as the Kerry team make their way back to the Kingdom...
Injured Kerry quartet return for do-or-die showdown with Cavan
by Adam Moynihan All-Ireland Preliminary Quarter-Final Kerry v Cavan Saturday 3.30pm Fitzgerald Stadium Key players Brian Ó Beaglaoich, Diarmuid O’Connor...
Kerry’s All-Ireland heroes launch new football camp for girls
Legendary Kerry ladies’ player Louise Ní Mhuircheartaigh will be inspiring the next generation of superstars at the new Laochra football...
