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Know Your Rights: Patient Advocacy Service

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Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

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Chamber pays tribute to late Dick Henggeler

Killarney Chamber of Tourism and Commerce has expressed condolences following the death of Dick Henggeler, the well-known owner of The Rose Hotel in Tralee. Mr Henggeler passed away peacefully at […]

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Killarney Chamber of Tourism and Commerce has expressed condolences following the death of Dick Henggeler, the well-known owner of The Rose Hotel in Tralee.

Mr Henggeler passed away peacefully at his home in Baltimore, USA surrounded by his Aghadoe-born wife Eibhlin (née Moriarty), their son Franz, and other family members.
Dick and Eibhlin purchased The Rose Hotel in 2015 in tribute to their late daughter Dorothy, who represented Washington DC in the 2011 Rose of Tralee Festival.
The Chamber said Mr Henggeler would be remembered for his warmth, good nature and positive approach, as well as for being a forward-thinking and knowledgeable businessman.
“He knew how to run a good hotel and that was and still is very obvious at The Rose Hotel, which is a great success story,” the Chamber said.
It added that continuity of ownership will remain in place, with Eibhlin, Franz, daughter-in-law Amber, and grandchildren Conrad and Rowan continuing to honour Dick’s legacy and vision for the hotel.
“Dick took enormous personal pride in Tralee and all of Kerry and he was always available to generously support any community initiative or endeavour undertaken in Killarney,” the Chamber said.
“He will be greatly missed by all that knew him but he leaves a wonderful legacy.”

He will repose at O’Shea’s Funeral Home, Killarney, on Friday (October 17), from 4:00pm to 6:00pm. The funeral will arrive at St Mary’s Cathedral on Saturday morning at 10:00am for Requiem Mass at 10:30am, with burial afterwards in Aghadoe Cemetery. The Requiem Mass will be live streamed at https://www.churchservices.tv/killarneycathedral.

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Beaufort Film Night returns with French drama-comedy

Beaufort Film Night will return on Friday (October 17) at Cullina National School, with a screening of the French drama-comedy The Marching Band. The film tells the story of Thibaut, […]

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Beaufort Film Night will return on Friday (October 17) at Cullina National School, with a screening of the French drama-comedy The Marching Band.

The film tells the story of Thibaut, a successful conductor recently diagnosed with leukaemia. A search for a bone marrow donor reveals that he was adopted and has a brother, Jimmy, a cafeteria worker.
The two meet, discover a shared love of music, and form a strong bond through an unexpected collaboration with Jimmy’s workplace band.
The Marching Band (French title En Fanfare) will screen at 8.30pm. Admission is €7, cash only, and will cover the motion picture licence fee.
The film has a 12A rating and is in French with English subtitles.
Beaufort Film Night is a non-profit community group that screens cultural English and international films that usually do not receive general release in Kerry.
The event is supported by Kerry County Council Arts Office and Access Cinema. Cullina National School is providing the venue.
Further details are available on Beaufort Film Night’s Facebook page @BeaufortFilmNight.

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