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Know Your Rights: Patient Advocacy Service

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Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
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During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

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Church seeks creative Christmas trees for festival

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Church seeks creative Christmas trees for festival

The Methodist Church in Killarney is inviting local schools, community groups, businesses, and individuals to create and submit decorated Christmas trees for an upcoming festive event on Countess Road.

The Christmas Tree Festival will take place at the church from December 4 to December 6.
Organiser Revd Alison Gallagher explained that the initiative aims to build on the success of the church’s Summer Fête, which raised several thousand euro for church funds and designated charity ADAPT Kerry.
Revd Gallagher previously directed a similar festival in Inishowen, County Donegal, which featured more than 50 unique tree entries from local schools, daycare centres, supermarkets, jewellers, and local services.
Revd Gallagher said: “In August, we had a very successful Summer Fête, and hundreds of people attended. That event raised several thousand euro for the church and our designated charity, ADAPT Kerry. We are now hoping to build on that success with this forthcoming festival, which will hopefully showcase the creativity and talent that exists in the town and surrounding area.”
Anyone interested in submitting a tree for the display can contact Revd Gallagher on 087 263 2906 or by email at alison.gallagher@irishmethodist.org.

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€6,000 Scrooge Giveaway!

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€6,000 Scrooge Giveaway!

Six lucky audience members will each walk away with €1,000 as the Gleneagle Arena welcomes an extraordinary international production to Kerry this New Year.

Fancy starting 2027 with an extra €1,000 in your pocket? That’s exactly what’s on offer when the spectacular Scrooge: Cirque Extravaganza arrives at Killarney’s Gleneagle Arena from January 1 to 3.
In an extraordinary twist, one lucky audience member at every performance will win €1,000 in cash, drawn live on stage as part of the show. With six performances scheduled, an incredible €6,000 will be given away over three days!
Every ticket holder is automatically entered into the Lucky Seat draw, adding another reason to book what promises to be one of Kerry’s biggest family entertainment highlights of the festive season.
And what a show the Gleneagle Arena is bringing to Killarney!
Forget everything you know about traditional Christmas theatre. This breathtaking production transforms Charles Dickens’ A Christmas Carol into a dazzling spectacle of flying acrobats, fire breathers, gravity-defying circus performers, spectacular costumes, music and comedy.
Fresh from a successful 2025 season at ICC Wales, the production features an international cast of circus stars and West End performers, including former Cirque du Soleil artist Harvey Donnelly.
Critics have praised its spectacular staging, with Wales Online describing the production as “the Christmas show for people who think Christmas shows aren’t for them.”
Produced by Jon Conway, whose credits include Elf The Musical, the show also features a special connection to Dickens himself. His great-great-grandson, Gerald Dickens, has been involved as a consultant, helping preserve the magic of the original story.
Securing this major international production is another fantastic addition to the Gleneagle Arena’s entertainment calendar, giving Kerry families and visitors the opportunity to experience world-class theatrical entertainment without travelling to Dublin or abroad.
With tickets starting at €27.70, it’s an ideal Christmas gift and a spectacular way to welcome the New Year.
Scrooge: Cirque Extravaganza runs from January 1st to 3rd, 2027, at Gleneagle Arena, Killarney.
Book your tickets now through Ticketmaster.ie or gleneaglearena.ie.

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