Connect with us

News

Know Your Rights: Patient Advocacy Service

Published

on

0205766_Citizens-Information_810_x_4560.jpg

Question: I was in hospital recently and I was not happy with my experience there. When I complained to the nurse in charge I wasn’t satisfied with the response. How can I take my complaint further?

Answer: The Health Service Executive (HSE) has a complaints system, called Your Service Your Say, that you can use to make a complaint about your experience of a service provided by the HSE or on behalf of the HSE.
If you want to make a complaint about a public hospital to the HSE, you can get support from the Patient Advocacy Service to help you.
The Patient Advocacy Service is fully independent of the HSE. It is a free and confidential service that can provide you with information to support you to make a formal complaint about an experience you have had in a public acute hospital.
The Patient Advocacy Service provides support by phone helpline on 0818 293003, and on its website, patientadvocacyservice.ie. You can also email info@patientadvocacyservice.ie.
The service can explain how to make a formal complaint, including what you should include in your complaint and how to write it.
If there is a delay with the processing of the complaint, or if you are not satisfied with the outcome, the Patient Advocacy Service can give you information about your options.
If you have a question about the Patient Advocacy Service, but you are not looking for information or support in relation to the care you have experienced, you can submit a contact form on its website.
Further information is available from the Citizens Information Centre below.
________________________________________________________________________
During COVID-19, you can find comprehensive integrated information online at citizensinformation.ie/covid19/ and you can get daily updates on what’s changed on Twitter at @citizensinfo. You can also get information and advice from:
Tralee on Tel: Call 0761 07 7860, Monday – Friday (10am-4pm)
The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am – 8pm
Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer.

Advertisement

News

Retailers join national campaign to cut PRSI and safeguard local jobs

Published

on

By


Retailers and shop staff across Killarney joined forces this week as part of the nationwide ‘#CutPRSIKeepJobs’ campaign, calling on the Government to reduce employers’ PRSI contributions in Budget 2027 to protect local employment.


Organised by Retail Excellence Ireland (REI), the campaign saw shop owners and employees stand together to highlight the severe financial pressures facing town centre businesses.
The industry body is urging the Government to introduce an employer PRSI band of 8% on the first €36,000 of every wage, zero employer PRSI for workers under 25, and a review of the methodology used to calculate the living wage.
The push comes amid growing concern over rising operational expenses, with new figures showing a loss of 10,800 retail jobs nationally over the past year and a 35% surge in retail insolvencies in the first half of 2026 alone.
Jean McCabe, Chief Executive Officer of Retail Excellence Ireland, warned that mounting wage costs are placing unprecedented strain on independent traders across Kerry.
“The retail industry has been under the most intense pressure from a range of cost pressures in recent times – and wage costs are the primary issue,” Ms McCabe said. “The industry is now seeing a rapid increase in insolvencies because of these pressures, so Government must now act unless it wants to see more businesses fail. Retailers standing together today shows just how widely this is being felt, in towns right across the country.”
Ms McCabe added that incoming PRSI rate increases scheduled for October 1 will deliver another major blow to small and medium enterprises unless urgent intervention is taken in the upcoming budget.
“We’re asking every TD, in every constituency, to back this ask,” Ms McCabe added. “And we’re asking Tánaiste Simon Harris, as Minister for Finance, to introduce it directly in Budget 2027. It’s costed, it’s modest, and it keeps jobs in local communities.”

Retailers join national campaign to cut PRSI and safeguard local jobs


Retailers and shop staff across Killarney joined forces this week as part of the nationwide ‘#CutPRSIKeepJobs’ campaign, calling on the Government to reduce employers’ PRSI contributions in Budget 2027 to protect local employment.


Organised by Retail Excellence Ireland (REI), the campaign saw shop owners and employees stand together to highlight the severe financial pressures facing town centre businesses.
The industry body is urging the Government to introduce an employer PRSI band of 8% on the first €36,000 of every wage, zero employer PRSI for workers under 25, and a review of the methodology used to calculate the living wage.
The push comes amid growing concern over rising operational expenses, with new figures showing a loss of 10,800 retail jobs nationally over the past year and a 35% surge in retail insolvencies in the first half of 2026 alone.
Jean McCabe, Chief Executive Officer of Retail Excellence Ireland, warned that mounting wage costs are placing unprecedented strain on independent traders across Kerry.
“The retail industry has been under the most intense pressure from a range of cost pressures in recent times – and wage costs are the primary issue,” Ms McCabe said. “The industry is now seeing a rapid increase in insolvencies because of these pressures, so Government must now act unless it wants to see more businesses fail. Retailers standing together today shows just how widely this is being felt, in towns right across the country.”
Ms McCabe added that incoming PRSI rate increases scheduled for October 1 will deliver another major blow to small and medium enterprises unless urgent intervention is taken in the upcoming budget.
“We’re asking every TD, in every constituency, to back this ask,” Ms McCabe added. “And we’re asking Tánaiste Simon Harris, as Minister for Finance, to introduce it directly in Budget 2027. It’s costed, it’s modest, and it keeps jobs in local communities.”


Retailers and shop staff across Killarney joined forces this week as part of the nationwide ‘#CutPRSIKeepJobs’ campaign, calling on the Government to reduce employers’ PRSI contributions in Budget 2027 to protect local employment.


Organised by Retail Excellence Ireland (REI), the campaign saw shop owners and employees stand together to highlight the severe financial pressures facing town centre businesses.
The industry body is urging the Government to introduce an employer PRSI band of 8% on the first €36,000 of every wage, zero employer PRSI for workers under 25, and a review of the methodology used to calculate the living wage.
The push comes amid growing concern over rising operational expenses, with new figures showing a loss of 10,800 retail jobs nationally over the past year and a 35% surge in retail insolvencies in the first half of 2026 alone.
Jean McCabe, Chief Executive Officer of Retail Excellence Ireland, warned that mounting wage costs are placing unprecedented strain on independent traders across Kerry.
“The retail industry has been under the most intense pressure from a range of cost pressures in recent times – and wage costs are the primary issue,” Ms McCabe said. “The industry is now seeing a rapid increase in insolvencies because of these pressures, so Government must now act unless it wants to see more businesses fail. Retailers standing together today shows just how widely this is being felt, in towns right across the country.”
Ms McCabe added that incoming PRSI rate increases scheduled for October 1 will deliver another major blow to small and medium enterprises unless urgent intervention is taken in the upcoming budget.
“We’re asking every TD, in every constituency, to back this ask,” Ms McCabe added. “And we’re asking Tánaiste Simon Harris, as Minister for Finance, to introduce it directly in Budget 2027. It’s costed, it’s modest, and it keeps jobs in local communities.”

Attachments

Continue Reading

News

European mixology elite heading to Pig’s Lane

Published

on

By

Fresh off being named Ireland’s Bar of the Year 2026, Pig’s Lane is set to host world-renowned Athens cocktail destination The Bar in Front of The Bar for an exclusive pop-up event,

The one-off takeover takes place on Wednesday, September 23, from 7pm in the underground town centre venue.


Ranked No. 2 in Europe’s 50 Best Bars and No. 47 in The World’s 50 Best Bars, the Greek street-side team will collaborate with Pig’s Lane mixologists to showcase zero-waste techniques, advanced carbonation, and precision sub-zero serving methods.


Among the featured drinks on the night will be the signature C.R.E.A.M. cocktail, a blend of Greek herbs, mastic, and spirits served with a warm white chocolate and coconut float.


The event, sponsored by Hennessy, highlights a joint focus on sustainability between both venues, combining ingredients from Killarney Urban Farm’s hydroponic towers with the zero-waste, closed-loop approach developed in Athens.

Continue Reading

Last News

Sport