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New Patient Advocacy Service offering support to Kerry people

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A newly established Patient Advocacy Service is offering support to people in the Kerry area who want to make a complaint about the care they have received in a public hospital.

The service provides free, independent and confidential information and support to people making a formal complaint about their care in a Health Service Executive (HSE) funded public acute hospital.

People in the Kerry area looking for support can contact the Patient Advocacy Service confidential helpline on 0818 293003 to speak to a trained advocate who will help them to get information on the HSE’s complaints investigation process, called ‘Your Service, Your Say’.

The professionally trained independent advocate will support and empower the person making the complaint, with the aim of highlighting their views and concerns.

The advocate will explain to the person how to write a formal complaint and what to include in it. They will also help the person prepare for meetings with the HSE about their complaint, and they will help the person explore their options following a response from the HSE to their complaint.

“Until now, people in Kerry and across Ireland who experienced difficulties in the Irish health service often felt there was nowhere for them to turn," Service Manager for the Patient Advocacy Service, Claire Lehane, said.

GUIDANCE

“The newly established Patient Advocacy Service offers patients the guidance and information they need to make a complaint when they are unhappy with the care they receive. It is free, independent and run by our professionally trained patient advocates who will use their compassion and knowledge to guide people through the HSE complaints process.”

The helpline is open Monday to Friday from 10am until 4pm, including lunchtimes. You can also email info@patientadvocacyservice.ie or for more information see patientadvocacyservice.ie.

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BREAKING: Kerry ETB Awarded €2.3m to purchase Pretty Polly Site

The Kerry Education and Training Board (Kerry ETB) has been awarded €2.3 million in funding to purchase the former Pretty Polly site on Upper Park Road, Killarney. The funding, announced […]

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The Kerry Education and Training Board (Kerry ETB) has been awarded €2.3 million in funding to purchase the former Pretty Polly site on Upper Park Road, Killarney.

The funding, announced this morning by Minister for Further and Higher Education, Research, Innovation and Science, James Lawless TD, will allow Kerry ETB to develop the site as a new Tourism Sector Training College. The proposed facility will focus on training for the hospitality and tourism industries.
Kerry TD Michael Cahill described the announcement as “a major vote of confidence in Killarney and the wider Kerry tourism industry.”
“This is immense news for the town,” said Deputy Cahill. “It will mark Killarney out officially as the tourism capital of Ireland by providing a Hospitality Sector Training College right in the heart of the county.”
Deputy Cahill said he had been advocating for such a development since entering the Dáil, adding that the investment “will be a gamechanger for the hospitality sector in Killarney and Kerry.”
He also recalled the former CERT training centre that operated at the Torc Great Southern Hotel in the 1970s, noting that this new project would revive that legacy for a new generation of tourism professionals.
The Pretty Polly site, vacant for many years, will now be transformed into a key educational and economic hub for the region once the project proceeds.

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Coffee morning being held in memory of late Kevin O’Shea

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A coffee morning will take place in the Aghadoe Heights Hotel next week in memory of the late Kevin O’Shea.


It will take place on October 18 from 11am to 1pm.


All proceeds will go to Kerry Hospice Foundation, Kerry Cancer Support Group and Recovery Haven.


For those who are unable to make it on the day, you can make a donation online by scanning the QR code on the picture.


Kevin’s family extended their heartfelt thanks to local businesses and hotels that have generously sponsored spot prizes, all to be won on the day.


They also said that any donation, big or small, is appreciated and all support is most welcome.

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