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Service Excellence award for Aghadoe Heights Hotel

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WINNER: Aghadoe Heights Hotel and Spa accepting the ‘Service Excellence Award’. Pictured were: Niall Coffey, (General Manager) and Trish Covarr (Director of Sales and Marketing) with IGTOA member Eamonn Kennelly (Golf Vacations Ireland).

 

Aghadoe Heights Hotel and Spa have been named winners at the 22nd annual Irish Golf Tour Operators Association (IGTOA) national conference.

The exclusive five star hotel and spa was presented the much sought after ‘Service Excellence Award’ during an elaborate black tie gala dinner in Tralee last week.

“We were absolutely thrilled to accept this prestigious award on behalf of our team,” Niall Coffey, General Manager at Aghadoe Heights Hotel and Spa, said.

“Our dedication and commitment to our friends and business partners in the golf industry has been recognised and we have thoroughly enjoyed showing their guests the warmth and charm of Kerry hospitality.”

The IGTOA Service Excellence Awards are awarded to accommodation and service providers in the golfing industry who offer a guest service or guest experience that goes beyond addressing the needs and expectation of visiting golfers and contributes to their overall Irish Golfing experience.

“The team at Aghadoe Heights consistently put their best foot forward when it comes to hosting golfers from around the world. They truly understand the needs of each guest in the hotel and their years of experience and genuine warmth and hospitality is evident throughout. We were delighted to show recognition of this by honouring them with the Service Excellence Award this year,” Denis Kane, Chairman IGTOA, said.

 

 

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Killarney Coffee Cup project is still ongoing

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While several participants remain committed to the Killarney Coffee Cup Project, many businesses in the town have withdrawn from the initiative posing significant challenges for the project.

Once non-participating outlets enter the market, many customers revert to convenience and single-use cups.

As a result of this, small businesses also revert to single-use cups to compete with competition.

Organisers of the project say that without universal rules, convenience wins, and single-use cups will end up in general waste which undermines the national waste reduction goals.

Johnny Maguire, co-president of Killarney Chamber of Tourism and Commerce, said it is disappointing that the government are unwilling to move forward with the latte levy legislation.

He said: “The project showed that businesses and consumers were willing to adapt their behaviours with the right incentives. We proved that the latte levy, which had been promised by government, would work.”

Despite the withdrawals, the project continues with the support of Kerry County Council, Killarney Chamber of Tourism & Commerce, the NPWS, Failte Ireland, local hoteliers, local businesses and the wider Killarney community.

Since its launch, there has been positive outcomes.

There has been a reduction in litter and single-use waste, which saves an estimated 18 tonnes of waste annually.

There has been interest from 35 towns across Ireland who are eager to replicate the model in their own communities.

The Killarney Coffee Cup Project remains committed to reducing waste and inspiring change locally however they warn that lasting impact requires leadership and policy support.

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Toastmasters to hold open night

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Killarney Toastmasters is hosting an open night on October 14 to provide an opportunity for members of the public to discover what the club is all about.


It’s for anyone that is interested in public speaking, building confidence and learning effective communication.


The event will take place at the Dromhall Hotel and it’s free to attend. Light refreshments will also be provided.


Killarney Toastmasters provides a supportive learning environment where members develop skills in communication, leadership, confidence, critical thinking, time management, and active listening.


The club aims to assist members in preparing for presentations, boosting interview confidence, or improving communication skills.


Attendees will have the opportunity to see how a typical Toastmasters meeting works and hear from current members.


Selma Dineen, Club President, says the open night is a great way to experience what the club has to offer.

She explains that while people think Toastmasters is about giving formal speeches, it’s really about confidence.

She said: “It’s about speaking up in meetings, giving a wedding toast, interviewing for a job or simply holding your own in a conversation.”

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